Instance details

View the detailed status of a workflow instance, including any logged information, on the Instance details page. You can also resubmit a workflow, terminate an instance, and create a support ticket.

Note: Instances are terminated when they reach a 1-year running time. All terminated workflows can be resubmitted from the beginning with the same start data as the original workflow. Resubmitting the workflow will create a new instance of the workflows. For more information, see Resubmit a workflow.

Jump to:

Access the Instance details page
View the workflow
View other instances of the workflow
Resubmit a workflow
View instance activities and logged information
Terminate running instances
Create a support ticket
Instance details fields by section

Access the Instance details page

On the top navigation bar, click Automate.
On the left, click Instances.
Click the name of the instance that you want to view.
The Instance details page is displayed.

View the workflow

You can open and view the associated workflow directly from the Instance details page. The workflow is displayed in the workflow designer.

In the Workflow details section on the Instance details page, click the Name.

View other instances of the workflow

In the Workflow details section on the Instance details page, click View other instances of the workflow.

Resubmit a workflow

You can resubmit a Failed, Completed, or Terminated workflow instance. The workflow is resubmitted with the same start data as the original, and a new instance of the workflow is created. You can resubmit a single instance from the Instance details page. Go to the Instances page to resubmit multiple instances. For more information about resubmitting workflows, see Resubmit workflows.

Open the Instance you want to resubmit from the Instances page. The instance details page is displayed.

In the Instance details section or in the Instance history section, click Resubmit.
Note:
- The Instance history section is displayed only if the instance has been previously resubmitted.
- Only the latest instance can be resubmitted.
A confirmation message is displayed.
Click Resubmit.

The instance is resubmitted with the same start data and a new instance is created.

Tip: Click Terminate if you want to terminate a running instance.

View instance activities and logged information

Important: Beginning in June 2022, instance activity data will be available only for completed workflows that started after December 1, 2021. Running workflows that started before this date and workflows that are still running will still be accessible on the Instances page. Instance activity data for completed workflows that started before December 1, 2021, can be accessed in Nintex Insights using the Instance activity for workflow report. For more information, see the Nintex Insights help.

On the Instance details page, under Instance activities, look for the action Log to instance details and expand it as needed to view logged information.

Terminate running instances

You can terminate instances from the Instances page.

On the Instance details page, to the right of the Instance details heading, click next to an instance that is in progress.
Click Terminate from the options menu.

Create a support ticket

On the Instance details page, to the right of the Instance details heading, click Create support ticket.
Follow the prompts to submit instance details to Nintex Support.

Instance details fields by section

The following fields or columns are displayed when you click an instance name.

Section	Field or column	Description
	Back to Instances	Click to go back to the Instances page with the most recent search parameters.
	(instance name)	The name of the instance that is displayed on the top of the page and derived from the following information: The workflow name that is specified when the workflow was published The date and time when the instance began running The custom instance name that is specified in the Set instance name action
Instance details	Create support ticket	Sends the details of this workflow instance to Nintex Support.
	(Options)	Lists the following options for the indicated instance. Terminate: Stops running the indicated instance. The Options icon is displayed for instances with an "In progress" status only.
	Initiated	Date and time when the instance began running.
	Finished	Date and time when the instance reached completion.
	Status	Indicates current status for this instance. Examples: In progress, Completed, Failed.
	Instance ID	Identifier for this workflow instance. In your workflow design, use the context variable "Workflow instance ID" to reference the identifier of the workflow instance. For example, you can insert this variable into an email message that is sent when the workflow runs, to pinpoint which instance of the workflow sent the message. The workflow instance ID appears as "Instance ID" on the Instance details page.
Workflow details	Name	Name of workflow for this instance. In your workflow design, use the context variable "Workflow name" to reference the workflow name. For example, you can insert this variable into an email message that is sent when the workflow runs, to pinpoint the workflow that sent the message.
	Published	Date and time when the workflow was published.
Instance start data	Instance start data	Click to display data for the start event of the workflow. When Nintex - Form is the start event, user input collected from all form fields in the start form are displayed as Instance start data.
Instance activities	Refresh	Click to refresh a running instance.
	Sequence	Order of activity. Click to sort the sequence in ascending or descending order.
	Action name	Identifier of activity (action) as displayed on the design canvas; may be a user-defined value. For example, if you change the name for Send an email to "Email workflow started notification," then this custom name appears here.
	expand/ collapse arrows	An action's activities are grouped in one sequence. Click to expand the row and view information about the sequence.
	Default action name	Nintex-provided name for the activity (action); includes third party identifier if relevant. Example: Send an email.
	Start time	Date and time when the activity began.
	Status	Current status for the indicated activity.
	End time	Date and time when the activity completed.