Instance details

View the detailed status of a workflow instance, including any logged information, on the Instance details page. You can also resubmit a workflow, terminate an instance, and create a support ticket.

Note: Instances are terminated when they reach a 1-year running time. All terminated workflows can be resubmitted from the beginning with the same start data as the original workflow. Resubmitting the workflow will create a new instance of the workflows. For more information, see Resubmit a workflow.

Jump to: 

• Access the Instance details page

• View the workflow

• View other instances of the workflow

• Resubmit a workflow

• View instance activities and logged information

• Terminate running instances

• Create a support ticket

• Error handling and resolving paused instances

• Instance details fields by section

Access the Instance details page

1. On the top navigation bar, click Automate.

2. On the left, click Instances.
3. Click the name of the instance that you want to view.

   The Instance details page is displayed.

View the workflow

You can open and view the associated workflow directly from the Instance details page. The workflow is displayed in the workflow designer.

In the Workflow details section on the Instance details page, click the Name.

View other instances of the workflow

In the Workflow details section on the Instance details page, click View other instances of the workflow.

Resubmit a workflow

You can resubmit a Failed, Completed, or Terminated workflow instance. The workflow is resubmitted with the same start data as the original, and a new instance of the workflow is created. You can resubmit a single instance from the Instance details page. Go to the Instances page to resubmit multiple instances. For more information about resubmitting workflows, see Resubmit workflows.

1. Open the Instance you want to resubmit from the Instances page. The instance details page is displayed.

2. In the Instance details section or in the Instance history section, click Resubmit.

   Note: 

   • The Instance history section is displayed only if the instance has been previously resubmitted.

   • Only the latest instance can be resubmitted.

   A confirmation message is displayed.

3. Click Resubmit.

   The instance is resubmitted with the same start data and a new instance is created.

   Tip: Click Terminate if you want to terminate a running instance.

View instance activities and logged information

Important: Beginning in June 2022, instance activity data will be available only for completed workflows that started after December 1, 2021. Running workflows that started before this date and workflows that are still running will still be accessible on the Instances page. Instance activity data for completed workflows that started before December 1, 2021, can be accessed in Nintex Insights using the Instance activity for workflow report. For more information, see the Nintex Insights help.

On the Instance details page, under Instance activities, look for the action Log to instance details and expand it as needed to view logged information.

Terminate running instances

You can terminate instances from the Instances page.

1. On the Instance details page, to the right of the Instance details heading, click next to an instance that is in progress.
2. Click Terminate from the options menu.

Error handling and resolving paused instances

When a workflow instance encounters a resolvable error, it's either failed or paused, depending on the workflow settings. Opting for the fail option will fail the instance when any error is encountered. Choosing the pause option will pause the workflow when a resolvable error occurs, allowing the workflow designer to either investigate and resolve the error before resuming the workflow instance from where it paused or fail the instance.

For information about the list of possible errors, resolutions and supported actions and connectors, see the Error codes and recommended resolutions and Supported actions and connectors and error messages that will pause instances sections below.

1. Open the paused instance from the Instances page. The instance details page is displayed.

2. In the Instance activities section, click Resolve instance.

   The Resolve paused instance panel is displayed.

   Note: 

   • Resolve instance is not available for Failed instances.

3. Select the Action you want to take for the instance.

   • Resume instance: The workflow resumes from the point it was paused.

   • Fail instance: The instance is failed and the workflow instance status is updated to Failed.

4. Add a Comment to describe the action you took. You can provide details about how you resolved the error or why you want to fail the instance.

5. Click Apply.

   If you selected to Resume the instance, the workflow resumes from the point it was paused.

   If you selected to Fail the instance, the instance is failed and the workflow instance status is updated to Failed.

Supported actions and connectors and error messages that will pause instances

Supported Actions	Errors codes or error messages that will pause instances
Document Generation Pause for duration Pause until date Send an email	401 – Unauthorized 403 – Forbidden 404 – Not found 408 – Request timeout 409 – Conflict 429 – Too many requests 502 – Bad gateway 503 – Service unavailable 504 – Gateway timeout
Call a web service	408 – Request timeout 429 – Too many requests 504 – Gateway timeout InvalidHostException – Service is missing SocketException – Network error AuthenticationException – Unauthorized
Query XML Update XML Nintex Insights Beacon Beginning beacon Ending beacon	408 – Request timeout 429 – Too many requests 502 – Bad gateway 503 – Service unavailable 504 – Gateway timeout SocketException – Network error
Supported Connectors	Errors codes or error messages that will pause instances
Most connectors are supported. To view the list of supported connecters, see Connectors that support error handling.	401 – Unauthorized 403 – Forbidden 404 – Not found 408 – Request timeout 409 – Conflict 429 – Too many requests 502 – Bad gateway 503 – Service unavailable 504 – Gateway timeout Errors that contains keywords: Found Exist Locked Checked out
Adobe Sign DocuSign	401 – Unauthorized 403 – Forbidden 408 – Request timeout 409 – Conflict 429 – Too many requests 503 – Service unavailable
Custom Xtensions	401 – Unauthorized 403 – Forbidden 404 – Not found 408 – Request timeout 409 – Conflict 429 – Too many requests 502 – Bad gateway 503 – Service unavailable 504 – Gateway timeout Errors that contain text: Found Exist Locked Checked out
Gateway connectors*: Microsoft SQL Server on-premises SharePoint on-premises	401 – Unauthorized 403 – Forbidden 404 – Not found 408 – Request timeout 409 – Conflict 429 – Too many requests 502 – Bad gateway 503 – Service unavailable 504 – Gateway timeout Errors that contain text: Found Exist Locked Checked out

Important:  *Gateway connectors require Nintex Gateway v.3.5.11. Click the Download Nintex Gateway button to download the latest Nintex Gateway installer. For more information, see Nintex Gateway.

Error codes and recommended resolutions

Important: While these errors will pause an instance, not all errors are resolvable or recoverable. The option to Fail the instance can be used in these situations.

Error codes or messages that will pause instances	Recommended resolution
401 – Unauthorized 403 – Forbidden XAPI.ProviderTokenRenewalErrorCode DBX.InsufficientPermissionException	Check the correct credentials are used in the connection. Check the permissions of the credentials used in the connection.
404 – Not found	Add the missing item
408 – Request timeout 502 – Bad gateway 503 – Service unavailable 504 – Gateway timeout SocketException – Network error HTTP Error 500.31	Check for (Nintex or 3rd party) service outages Wait for services to restore
409 – Conflict	Remove or change the existing item
429 – Too many requests	Wait for rate limited block to lapse
InvalidHostException – Service is missing	Ensure the service is running
AuthenticationException – Unauthorized	Check the correct credentials are used in the connection Check the permissions of the credentials used in the connection Check the Authorization token
Errors that contains keyword: “Found”	Add the missing item Remove or change the existing item
Errors that contains keyword: Exist	Remove or change the existing item
Errors that contains keyword: Locked	Wait for item to be unlocked Unlock item
Errors that contains keyword: Checked out WIF.VLD.FileIsZeroByte	Wait for item to be checked in Check item back in Ensure the file is valid

Connectors that support error handling

AccuWeather	Cloudmersive - Currency	Microsoft Exchange Online	SendGrid
Adobe Sign	Cloudmersive - PDF	Microsoft Office Groups	ServiceNow
Asana	Cloudmersive - Virus Scan	Microsoft OneDrive for Business	SharePoint Online
Api2Pdf	Dropbox Business	Microsoft SQL server	SharePoint on-premises
Azure Active Directory	DocuSign	Microsoft SQL Server on-premises	Smartsheet
Azure Active Directory Administration	Generate document	Microsoft Teams	Stripe
Azure Compute	Google Calendar	Microsoft To Do	Tables actions
Azure Computer Vision	Google Directory	MySQL	TinyJPG
Azure DevOps	Google Docs	Nintex Workflow	Trello
Azure Key Vault Data	Google Drive	Nintex DocGen for Salesforce	UK Companies House
Azure Key Vault Management	Google Mail	Nintex eSign	VATLayer
Azure PostgreSQL Database Management	Google Sheets	Nintex RPA	Vonage Communication
Azure SQL	Google Tasks	Nintex RPA LE	Webex
Bing Maps	Jira	OANDA	WinSMS
Bitly	K2 SmartObject	OpenWeather	Workingdays
Box	K2 Workflow and Task	Postmark	Xero
ClickSend	LinkedIn	QR Code Generator	Yammer
ClickUp	Microsoft Dynamics CRM	Randommer
Cloudmersive - Convert Documents	Microsoft Excel	Salesforce