ServiceNow

ServiceNow provides IT, security, HR service delivery, customer service, and business application services in one integrated cloud solution, which combines all of these services in a single system of record. For more information on ServiceNow, see the company website.

In the context of Nintex Automation Cloud, ServiceNow is a connector A software component that allows seamless integration with third-party services, business applications, and content stores. Examples include Salesforce, Box, and Microsoft SharePoint. Connectors are used to create connections required for workflow actions and start events. used to create connections for ServiceNow actions A tool for building the processes, logic, and direction within workflows. Actions are the steps the workflow performs to complete a process.. Use ServiceNow actions to create, update, delete, retrieve, and query records.

Create a ServiceNow connection

Note: Your browser-stored credentials are accessed to create connections. Either clear credentials from browser memory or make sure the stored credentials are for the intended environment.

Create a connection from the connections page or from the action configuration panel when configuring the action. For information about creating connections and assigning permissions, see Manage connections.

In the Add a new connection section, complete the fields as follows:

In this field	Select or enter the following
Connection name	A name for your new connection.
Instance name	The name of your ServiceNow instance.
Username	Username of your ServiceNow connection login.
Password	Password for your ServiceNow connection login.

Note: The Instance name, username and password can be retrieved from the Manage instance password page in ServiceNow.