Tenant and user details

  An administrator role or designer role is required. For information, see User roles.

In the Tenant and user details page, you can do the following tasks:

  • View the information about your Nintex Workflow user account, the tenant, and the license in use.

  • Access the tenancy usage in Nintex Customer Central.

  • Select AI feature settings.

Jump to:

Tenant and license information

Your license type and expiry details are displayed in the Tenant and license information section. For details about all the license and packages, see Licensing and packages.

Access the Tenant and user details page

On the top navigation bar, click Settings. The Tenant and user details page appears, listing details of your tenancy.

If you have multiple tenant environments, enter a descriptive Tenant label for the current environment. A descriptive label will make switching between environments easier. For more information, see Environments.

Usage details

Click Customer Central to access your license entitlement and usage information in Nintex Customer Central. Customer Central is a self-service portal that you can use to request license keys and see contracts and entitlements, product usage, and more.

Published workflows that are not limited action workflows are counted towards your workflow usage. Each tenant has a subscription entitlement to determine how many production and development workflows can be published. The type of the workflow or the assigned use is selected when publishing the workflow.

Some actions are considered as non-billable actions and are not counted towards the action count in a workflow.

Important: Limited action workflows and a billable action count are not applicable to the new licensing types. Each completed instance in a production tenant counts toward workflow usage under the new licensing types. For information about the new licensing, see Licensing and packages.

Limited action workflows are not counted towards the workflow allowance for the tenant. A workflow is considered a limited action workflow when it has five or less billable actions and does not include any of the following actions:

  • Call a workflow

  • Start a Nintex RPA LE botflow

  • Call a web service

  • Custom Xtension actions

Note: A workflow that includes any of the above listed actions will not be considered a limited action workflow even if the workflow has less than five actions.

Non-billable actions are actions that are not counted towards the action count in a workflow. For example, if a workflow has four billable actions and two non-billable actions, the action count of the workflow will be four as the non-billable actions are not counted.

The actions listed below are non-billable workflow actions:

  • Log to instance details
  • Nintex Insights Beacon
  • Nintex Insights Beginning beacon
  • Nintex Insights Ending beacon
  • Pause for duration
  • Set instance name

AI features

Note: 

By enabling these features, you agree that they are integrated with a generative-AI system and may contain errors. Use is voluntary and at your own risk. Nintex may suspend or modify access at-will.

Beta Feature. The AI features in Nintex Workflow are beta features that provide new generative-AI experiments. Use is voluntary and for experimental purposes only, and your admin can turn off access to it at any time.

Integration with Azure OpenAI. AI features are enabled by integration with Azure OpenAI Service, which comes with Microsoft's built-in Responsible AI and enterprise-grade Azure security. You can learn more about Azure OpenAI Service here and about Microsoft’s applicable data, privacy, and security measures here. You acknowledge and agree that Nintex leverages Azure OpenAI Service to provide these AI features. By using AI features, you authorize and agree that Azure OpenAI Service may access, use, and store any Inputs and Outputs pursuant to its relevant terms and privacy policies.

Modification of Access and Use. Nintex may limit, modify, suspend, discontinue, or terminate your access to AI features at any time, with or without cause (without notice to you). Nintex may also separate these AI features from the Services at any time (without notice to you). Or Nintex may require payment for future or continued use (with notice to you). Nintex is not in any way liable to you for any limitation, modification, suspension, discontinuation, termination, or separation. Without limitation, the laws and regulations governing artificial intelligence and related technology are uncertain and evolving, and the ability to use these AI features may be adversely impacted in the future.

Inputs and Sensitive Information. You are responsible for ensuring that any content you make available while using the AI features (collectively, “Inputs”) is appropriate and permissible under Nintex’s Customer Use Policy and that you have the right to use such Inputs. In using the AI features, you are advised to safeguard important data; to not input confidential, personal, or sensitive information; and to use caution, particularly in relation to the Inputs.

Outputs and Verification. You are also responsible for any information, materials, or other content you generate using AI features (collectively, “Outputs”). You acknowledge that Outputs may not be accurate, complete, reliable, or otherwise fit for use (including from a legal and/or business perspective). Any Outputs should only be used as a starting point, and you should independently verify and cross-reference the Outputs with other reliable sources to ensure that the information or content is accurate, lawful, and otherwise appropriate and permissible under Nintex’s Customer Use Policy and before making any decisions or taking any actions based on the Outputs. You understand and agree that Outputs may not be unique across users and the AI features could generate the same or similar Output for other users. In addition, other users may input similar prompts and receive the same, similar, or different responses. You are not required to use any Outputs and should modify it as appropriate to ensure compliance with applicable laws, this notice, any applicable agreement with Nintex, and Nintex’s Customer Use Policy. Your use of the AI features and any content resulting from such use is entirely at your own risk. Nintex is not responsible or liable to you for the use of AI features or any Outputs. It is provided as-is without any warranties or guarantees of accuracy.

Acknowledgment. By using AI features, you acknowledge and accept that: (i) AI features integrates with third-party software tools provided by Azure OpenAI Service; (ii) your use is subject to this Disclaimer Notice and the terms of any applicable legal agreement between you and Nintex; and (iii) you have read, understood, and agree to this Disclaimer Notice.

Please contact us if you have any questions or concerns regarding this Disclaimer Notice or use of AI features.

  1. Select the AI features that you want enabled in your tenant and used in the designer.

    • Nintex Assistant (Forms only). For more information, see Create or edit a form using the AI Assistant.

    • PDF Converter. For more information, see Create a form from a PDF.

    • Auto-translation support. To use auto-translation support, you must first enable language translation settings under Form settings. For more information, see Language translation.

    • Smart Response Detection: Select the check box to use AI to automatically assess and interpret task responses in the Assign a task to multiple users action. For more information, see Smart response detection.

  2. Click Save.

Custom tenant branding

  A global administrator role is required. For information, see User roles.

Customize your tenant by replacing the Nintex logo with your company logo in the top navigation bar on all pages. Adding a logo can increase brand familiarity for your participant users. The logo will be displayed at a maximum height of 34 pixels and a maximum width of 280 pixels in the header. If the image that you upload is larger than this, it will be scaled to fit the space.

  1. Click Browse and select a logo image that meets these guidelines:

    • Must be .bmp, .jpg, .jpeg, .png, or .webp image format.

    • Must not be larger than 100 KB.

    • Use a landscape-oriented logo for optimal display.

    • Use a white logo with a transparent background, or an opaque background if the colors do not contrast.

  2. Click Save.

    The logo is displayed in the top navigation bar on all My Nintex, Automate, Designer, and Settings pages. "Powered by Nintex" is displayed in the bottom left corner on all pages.

Section Field (or column) Description
Tenant and license information Tenancy name Subdomain of the Nintex Workflow tenancy URL. For example, "safalo" is the subdomain of the tenancy URL https://safalo.workflowcloud.com.
  Tenancy ID Identifier of the Nintex Workflow tenancy.
  Edition

Indicates the edition of the currently active license. Possible values are Standard, Trial, Enterprise, and Enterprise Execution.

  Expiry Expiration date of the indicated license.
  Region

Location of the data center where your tenant resides.

Your details Name Name of record for your user account.

 

Email

Email address of record for your user account.

 

User ID

Identifier of record for your user account.

  Roles Your role in the Nintex Workflow tenant.

Usage details

 

View your tenant's usage details on Nintex Customer Central.