Tenant details

  An administrator role or designer role is required. For information, see User roles.

On the Tenant details page, you can:

  • View information about your user account, tenant, and the license in use.

  • Enable early access to new features.

  • Select AI feature settings.

  • Access the tenancy usage in Nintex Customer Central.

  • Set up custom tenant branding.

Jump to:

Access the Tenant details page

  • Go to Settings > Environment.

The Tenant details page is displayed.

Tenant and license information

You can view information about your user account, tenant, and the license in use.

The Tenant label is a descriptive name for your tenant environment. It is displayed when you select an environment from the drop-down below the Nintex logo in the navigation menu. The tenant label does not change your tenant name or the subdomain of your tenancy URL. For more information, see Environments.

Note: This feature's availability is based on the tenant license. Only global administrators can change the tenant label.

  1. Go to Settings > Environment.

  2. Under Tenant and license information, type the new Tenant label.

  3. Click Save.

The updated tenant label is displayed in the drop-down below the Nintex logo in the navigation menu.

To change your tenant name and URL, contact the Nintex Sales Operations team:

  1. Send a request to licensing@nintex.com.

  2. Include your current Tenant name and URL along with the new Tenant name and URL in the request.

You may receive a new contract with the new details. If not, the Sales Operations team will update the asset in Salesforce with the new details and proceed with licensing.

When your tenant name (the subdomain of your tenancy URL) is changed, Nintex leaves a redirect in place for the old tenant name. Users who access the old URL are redirected to the new tenant name.

Early Access Features

  A global administrator role is required. For information, see User roles.

Use Early Access Features to manage access to new features available in your tenant.

  1. Go to Settings > Environment.

    The Tenant details page is displayed.

  2. Under Early Access Features, select the checkbox for a feature to enable it, or clear the checkbox to disable it.

  3. Click Save.

The selected early access feature settings are applied to your tenant. For more information about CE Platform, see Platform Experience.

AI Features

  A global administrator role is required. For information, see User roles.

Note: 

By enabling these features, you agree that they are integrated with a generative-AI system and may contain errors. Use is voluntary and at your own risk. Nintex may suspend or modify access at-will.

Beta Feature. Some AI features in Nintex Workflow are beta features that provide access to new generative AI functionality under evaluation. Use of Beta Features is voluntary and intended for evaluation purposes. Beta Features may be modified, suspended, or discontinued at any time, and your administrator may disable access to them at any time. Beta Features may have limited functionality, may produce inaccurate or incomplete results, and are not intended for production-critical use.

Integration with Azure OpenAI. AI features are enabled by integration with Azure OpenAI Service, which comes with Microsoft's built-in Responsible AI and enterprise-grade Azure security. You can learn more about Azure OpenAI Service here and about Microsoft’s applicable data, privacy, and security measures here. You acknowledge and agree that Nintex leverages Azure OpenAI Service to provide these AI features. By using AI features, you authorize and agree that Azure OpenAI Service may access, use, and store any Inputs and Outputs pursuant to its relevant terms and privacy policies.

Modification of Access and Use. Nintex may limit, modify, suspend, discontinue, or terminate your access to AI features at any time, with or without cause (without notice to you). Nintex may also separate these AI features from the Services at any time (without notice to you). Or Nintex may require payment for future or continued use (with notice to you). Nintex is not in any way liable to you for any limitation, modification, suspension, discontinuation, termination, or separation. Without limitation, the laws and regulations governing artificial intelligence and related technology are uncertain and evolving, and the ability to use these AI features may be adversely impacted in the future.

Inputs and Sensitive Information. You are responsible for ensuring that any content you make available while using the AI features (collectively, “Inputs”) is appropriate and permissible under Nintex’s Customer Use Policy and that you have the right to use such Inputs. In using the AI features, you are advised to safeguard important data; to not input confidential, personal, or sensitive information; and to use caution, particularly in relation to the Inputs.

Outputs and Verification. You are also responsible for any information, materials, or other content you generate using AI features (collectively, “Outputs”). You acknowledge that Outputs may not be accurate, complete, reliable, or otherwise fit for use (including from a legal and/or business perspective). Any Outputs should only be used as a starting point, and you should independently verify and cross-reference the Outputs with other reliable sources to ensure that the information or content is accurate, lawful, and otherwise appropriate and permissible under Nintex’s Customer Use Policy and before making any decisions or taking any actions based on the Outputs. You understand and agree that Outputs may not be unique across users and the AI features could generate the same or similar Output for other users. In addition, other users may input similar prompts and receive the same, similar, or different responses. You are not required to use any Outputs and should modify it as appropriate to ensure compliance with applicable laws, this notice, any applicable agreement with Nintex, and Nintex’s Customer Use Policy. Your use of the AI features and any content resulting from such use is entirely at your own risk. Nintex is not responsible or liable to you for the use of AI features or any Outputs. It is provided as-is without any warranties or guarantees of accuracy.

Acknowledgment. By using AI features, you acknowledge and accept that: (i) AI features integrates with third-party software tools provided by Azure OpenAI Service; (ii) your use is subject to this Disclaimer Notice and the terms of any applicable legal agreement between you and Nintex; and (iii) you have read, understood, and agree to this Disclaimer Notice.

Please contact us if you have any questions or concerns regarding this Disclaimer Notice or use of AI features.

  1. Go to Settings > Environment.

    The Tenant details page is displayed.

  2. Under AI Features, select the AI features that you want to enable for your tenant and use in the designer.

    • Forms AI Assistant: For more information, see Create or edit a form using the AI Assistant.

    • Document Package AI Assistant: For more information, see Use the AI Assistant for document generation.

    • Apps AI Assistant: For more information, see AI Assistant.

    • PDF Converter: For more information, see Create a form from a PDF.

    • Auto-translation support. To use auto-translation support, you must first enable language translation settings under Form settings. For more information, see Language translation.

    • Smart Response Detection: Select the check box to use AI to automatically assess and interpret task responses in the Assign a task to multiple users action. For more information, see Smart response detection.

    • AI Xtensions Builder: For more information, see Generate a custom connector with the AI Xtensions Generator.

    • Workflow Generator: Select to enable the Generate workflow with AI feature to create a workflow leveraging the power of AI. For more information, see Generate a workflow with AI.

    • AI actions: Select to enable AI actions for your workflows and apps, such as Detect language and Translate text. For more information, see AI actions for workflows and AI actions for apps.

    • AI Agents: Select to enable AI Agents for your tenant. Use agents to analyze inputs, generate responses, or make decisions during execution. For more information, see Agents.

    • Nintex MCP: Select to enable Nintex MCP for your tenant. MCP lets supported large language model (LLM) clients connect to your Nintex tenant and use available Nintex MCP tools in chat. For more information, see Nintex MCP.

  3. Click Save.

Usage details

You can view your license entitlement and usage information in Nintex Customer Central. Customer Central is a self-service portal that you can use to request license keys and see contracts and entitlements, product usage, and more.

  1. Go to Settings > Environment.

    The Tenant details page is displayed.

  2. To access your license entitlement and usage information in Nintex Customer Central, click Customer Central.

Custom tenant branding

  A global administrator role is required. For information, see User roles.

You can customize your tenant by adding your company logo to replace the Nintex logo. The company logo appears at the top of the sub menu panel of My Nintex, helping increase brand familiarity for participant users. The logo will be displayed at a maximum height of 34 pixels and a maximum width of 280 pixels in the header. If the image that you upload is larger than this, it will be scaled to fit the space.

  1. Go to Settings > Environment.

    The Tenant details page is displayed.

  2. Under Custom tenant branding, under Image file, click Browse, and select a logo image that meets the following guidelines:

    • Must be .bmp, .jpg, .jpeg, .png, or .webp image format.

    • Must not be larger than 100 KB.

    • Use a landscape-oriented logo for optimal display.

    • Use a white logo with a transparent background, or an opaque background if the colors do not contrast.

  3. Click Save.

Tenant details fields and settings
Section Field (or column) Description
Tenant and license information Tenant name Subdomain of the tenancy URL. For example, "safalo" is the subdomain of the tenancy URL https://safalo.workflowcloud.com.
  Tenant type Type of tenant environment. Possible values are Production and Non-production.
  Tenant label Descriptive name for the tenant environment. The tenant label is displayed in the drop-down below the Nintex logo in the navigation menu.
  Tenant ID Identifier of the tenancy.
  Nintex Apps URL URL used to access Nintex Apps for the tenant.
  Edition

Indicates the edition of the currently active license.
  Expiry Expiration date of the indicated license.
  Region

Location of the data center where your tenant resides.

Some data, such as user information, may be stored in a global data center.

Early Access Features

CE Platform

Enables the Nintex CE Platform experience for your tenant.

AI Features    
  Forms AI Assistant Enables the Forms AI Assistant to help create or edit forms using AI.
  Solution Designer Enables the Solution Designer to help design solutions.
  Document Package AI Assistant Enables the Document Package AI Assistant to help generate documents using AI.
  PDF Converter Enables the PDF Converter feature to create a form from a PDF.
  Auto-translation support Enables auto-translation support for forms. Language translation settings must also be enabled under Form settings.
  Smart Response Detection Enables AI to automatically assess and interpret task responses in the Assign a task to multiple users action.
  AI Xtensions Builder Enables the AI Xtensions Builder to generate custom connectors.
  Workflow Generator Enables the Generate workflow with AI to create workflows using AI.
  AI actions Enables AI actions for workflows and apps.
  AI Agents Enables AI Agents to analyze inputs, generate responses, or make decisions during execution.
  Nintex MCP Enables the Nintex MCP to allow supported LLM clients to connect to your Nintex tenant and use available Nintex MCP tools in chat.

Usage details

 

View your tenant's usage details in Nintex Customer Central.

Custom tenant branding Image file

Company logo used to replace the Nintex logo in the sub menu panel of My Nintex.

To select the logo image, click Browse files.