Licensing and packages

Nintex Automation Cloud has packaging and licensing tiers that cater to different requirements. Each package offers various features and limits, so as you move up the tiers, you'll unlock more features and higher limits. Each tier will determine:

  • Feature availability: The features available depend on the package you have. If a feature isn't available, you'll see a message indicating that its availability depends on your license.

  • Limits: Nintex Automation Cloud sets usage limits to ensure stability and performance. Each package offers different limits, so as you move up the tiers, you'll unlock higher limits. For details about your usage and feature entitlements, reach out to your Nintex Account Manager.

Below is a description of each license. They're designed to be flexible, making it easy to expand by either buying extra capacity or upgrading to a higher package that offers more features and higher limits.

  • Essentials: This package is suited to customers who are just getting started or have basic requirements. The Essentials package includes the App Essentials package for application development capabilities or the Workflow Essentials package for workflow automation capabilities.

  • Professional: Designed for small and medium businesses, this App Essentials and Workflow Essentials packages included in the Essentials package plus additional features.

  • Expert: Designed for customers with more complex requirements who require a full range of features. Provides all features in the Essentials and Professional packages, plus additional features.

  • Enterprise: Designed for enterprise-sized customers. This is a full-featured package with the flexibility of user-based licensing.

Customers currently using the existing Nintex Automation Cloud licenses listed below can continue to use them and switch to one of the options above when they expire.

  • Trial licenses are time-based. On expiration, you can no longer access the Nintex Automation Cloud tenant. Expiry is shown in the Tenant and user details page. Emails from tenants with a trial license can be sent only to the email addresses of domains registered in the tenant. To see the list of registered domains in the tenant, in your Nintex Automation Cloud tenant, open Settings and then select Domain management. For more information, see Domain management.

    Note: Workflow counts for subscription and Enterprise licenses do not apply to trial licenses.

    The workflow owners will receive an email reminder two weeks before the expiration date about the nearing expiration of the trial license.

    If the trial license has expired, you will no longer be able to sign in to your account. Tenant creators and administrators will receive an email reminder that the Nintex Automation Cloud tenant has entered a 30-day cooling-off period. 

    During the cooling-off period, you can still recover or extend your trial account so that you can access your workflows again. A second email reminder will be sent two weeks after the start of the cooling-off period.

    Note: To request to recover your trial account, contact Nintex Support.

    Finally, a last email reminder will be sent 72 hours before the cooling-off period ends. Email reminders provide the following information:

    • Tenant information

    • Workflow and tenant information that will be deleted, if not recovered by end of the cooling-off period

    • Nintex contact information and what you can do to recover your trial account

    After the cooling-off period, you will no longer be able to recover trial tenant data. Furthermore, the following changes happen to your tenant:

    • Publishing workflows is no longer allowed.

    • All users are removed from the expired tenant. Users can no longer sign in to the tenant.

    • The Nintex Automation Cloud tenant is deleted.

    • If the deleted tenant is the only tenant that uses the email domain, the domain becomes available to other users.

    To recover your trial account, contact Nintex Support before the cooling-off period ends.

  • Standard and Enterprise licenses for Nintex Automation Cloud count the number of published workflows as the usage. Published workflows are counted against your license by type: either production or development. Development workflows are indicated in sent email messages by the phrase "***For development use only***" appended to the email subject line.

  • Enterprise execution licenses for Nintex Automation Cloud do not count published workflows in your tenancy against your license; however, workflow executions are counted.