Domain management

A user with Global administrator role who verified the primary domain is required.

Important: As a Global administrator, you must first verify the primary domain to add a new domain in your Nintex Workflow tenant.

1. Go to Settings > Organization.
2. Click Domain management.
3. In the Domains section, click Add domain.
4. In the Domain field, type the domain name.
   
5. Click in the Verification code field. You will need to use this code in Step 6.
6. Click Add.

A new domain record will be added to the list and a suffix (pending) will be added after your name.

Note: If you attempt to add a domain that already exists in the list, an error message is displayed saying that this domain had already been verified by another tenant. Please contact Nintex Support for assistance.


7. Add a record in your DNS.
   Note: 

   • These steps are generic and do not target a specific brand of DNS hosting service. The names of fields and options may have different terminologies, but the purpose stays the same, which is to add a record.
   • When adding a new record in DNS, you can use either TXT or MX as the record type. It is highly recommended to use the TXT type.
   Add a DNS TXT record (recommended)

   1. Log in to your DNS host as an administrator.
   2. Navigate to the settings page where you can add a new record for your domain.
   3. Select the option to add a record.
   4. See the following table for the values to enter for your DNS record. Your DNS provider may use different terminologies.

      Field	Value
      Record type	TXT
      Value	Paste the verification code that you copied from Nintex Workflow.
      Name/ Host/ Alias	Use the default value, type @ (at) or leave it blank.
      Time to live (TTL)	Type your required period of time, for example 1 hour or 86400 sec, depending on what your organization requires.

   Add a DNS MX record

   1. Log in to your DNS host as an administrator.
   2. Navigate to the settings page where you can add a new record for your domain.
   3. Select the option to add a record.
   4. See the following table for the values to enter for your DNS record. Your DNS provider may use different terminologies.

      Field	Value
      Record type	MX
      Mail exchange	Paste the verification code that you copied from Nintex Workflow.
      Name	Leave it blank.
      Server	Type a value, depending on what your organization requires.
      MX Level or Preference	Type a required number, depending on what your organization requires.
      Time to live (TTL)	Type your required period of time, for example 1 hour or 86400 sec, depending on what your organization requires.

   Once your DNS verification is completed, the pending status displayed in the Verified owners will be removed.

Note: Depending on your DNS host, it may take up to 72 hours to process the domain verification.

A user with Global administrator role who verified the primary domain is required.

Any domain can be updated to a primary domain as long as the primary domain owner can verify that they are the owner of the domain being switched to.

1. Go to Settings > Organization.
2. Click Domain management.
3. In the Domains section, click in the desired domain record, and then click Set as primary.
   Once the selected domain is set as primary, a suffix (primary) will be added beside the domain name.
   

   Caution:  Changing the primary domain will cause verified owners of that domain to be new primary domain owners. Primary domain owners will be able to update logon or federation settings, switch primary domains, and add domains.

1. Go to Settings > Organization.
2. Click Domain management.
3. In the Domains section, click in the desired domain record, and then select Add me as owner.
4. Click in the Verification code field. You will need this code to add a new record in DNS.
5. To add a new record, follow the instructions from step 6 in the Add a domain section.

Once the verification process is completed, your name will be added to the Verified owners list.