Zendesk - Create a ticket

The Zendesk - Create a ticket action A tool for building the processes, logic, and direction within workflows. adds a new ticket in Zendesk.

For example, you want a new ticket created in Zendesk whenever a user submits a form such as a Customer Feedback form. By using variables, you can populate the Subject and Description fields in the new ticket with the values entered in the form.

For more information about Zendesk, go to Zendesk.

Configure the Zendesk - Create a ticket action

  1. Add the action to the workflow and open the action configuration panel. For more information, see Add, rename, and copy actions.

  1. Select a Connection. If you do not have a connection, see Add a connection.
  2. Type a Subject.
  3. Type a Description of the new ticket.
  4. Select a variable to Store ticket ID.

Create a ticket action fields, buttons, and settings

Field

Description

Variable types

Connection Credentials and other settings required to pass data between the workflow and the indicated service, which could be a cloud service, business application, or content store.

The Zendesk connection to use for creating the ticket.

(n/a)

Subject

A title for the new ticket. Text, Decimal, Integer, Boolean, DateTime, Collection

Description

A description of the new ticket. Text, Decimal, Integer, Boolean, DateTime, Collection

Store ticket ID

Variable to store the ID of the new ticket.

Decimal, Integer