Zendesk - Create a ticket

The Zendesk - Create a ticket action A tool for building the processes, logic, and direction within workflows. Actions are the steps the workflow performs to complete a process. adds a new ticket in Zendesk.

For example, you want a new ticket created in Zendesk whenever a user submits a form such as a Customer Feedback form. By using variables, you can populate the Subject and Description fields in the new ticket with the values entered in the form.

For more information about Zendesk, go to Zendesk.

Configure the Zendesk - Create a ticket action

1. Add the action to the workflow and open the action configuration panel. For more information, see Add an action to the workflow.

2. Select a Connection. If you do not have a connection, see Add a connection.
3. Type a Subject.
4. Type a Description of the new ticket.

5. Select Select Form Type from the drop-down list.

6. Enter the Employee type. This field appears only if the form type selected in step 5 exists in your Zendesk environment.

7. Select a variable to Store ticket ID.

Create a ticket action fields, buttons, and settings

Field	Description	Variable types
Connection Credentials and other settings that enables workflows to communicate with external systems, services, or applications. It's required to pass data between the workflow and the indicated service, which could be a cloud service, business application, or content store.	The Zendesk connection to use for creating the ticket.	(n/a)
Subject	A title for the new ticket.	Text, Decimal, Integer, Boolean, DateTime, Collection
Description	A description of the new ticket.	Text, Decimal, Integer, Boolean, DateTime, Collection
Select Form Type	The form type to select when creating the ticket. You can create form type in your Zendesk environment or select an existing one from the drop-down. For example, Default ticket form.	(n/a)
Employee	Add or insert the employee type. This option is displayed only when the selected value in Select form type field exists in your environment, for example, Default ticket form.	Text, Decimal, Integer, Boolean, DateTime, Collection
Add fields / Add field	Displays selections for browsing, selecting, and adding fields that you want to populate for the new record. Add fields selections Selection Description Filter options () Filters the list of fields using your entered text. / Selects or de-selects a field for adding. Select all Selects all fields. Clear selections De-selects all fields. Cancel Discards field selections and hides the fields available for selection. Add Adds the selected fields.	(n/a)
(new fields)	When you select an option from the Add fields drop-down menu, additional fields appear where you can enter new values to overwrite existing values. For example, selecting Priority from the Add fields drop-down menu displays options such as Low, Normal, High, or Urgent. Aside from custom fields, the following standard fields are available for you to add: Assignee ID: The ID of the user who owns the ticket. Group ID: The ID of the group who owns the ticket. Priority: Priority values include Low, Normal, High, and Urgent. Status: Status of tickets can be New, Open, Pending, On-hold, Solved, or Closed. Subject: Title given to the ticket that is used as subject line in emails or search queries. Type: The category of the ticket. Type values include Question, Incident, Problem, and Task.	varies
Store ticket ID	Variable to store the ID of the new ticket.	Decimal, Integer