ServiceNow - Delete a record

The ServiceNow - Delete a record action A tool for building the processes, logic, and direction within workflows. removes a record in ServiceNow.

Before you start

How do I handle files in my workflow?

You can start a workflow whenever a new or updated file is detected (example: Box - New file), upload files on start or at any point in the workflow, generate documents from tagged templates, send and receive files via email, and manipulate files. File handling can be set up in your workflow start event The connector and event for triggering the workflow to run, including required configuration. An example is Box - New file, which triggers the workflow to run when a new file is uploaded to the specified folder. and actions A tool for building the processes, logic, and direction within workflows..

Note: Your tenancy's default file storage location must be configured to hold files for later reference by the workflow. This location is used for uploaded files and for files stored as output from actions.

Handle files in your workflow start event

Start your workflow when a new or updated file is detected in a service; for example, see Box - New file and Connectors
- Store a file reference for use later in the workflow (file share connector start events)
  File share connector start events, such as Box - New file, require you to add each start event variable that you want to reference later in the workflow. The variables provided vary by start event. See Connectors.
  In the Designer page:
  1. On the canvas, click Start event.
    The configuration panel for Start event appears.
  2. Select a connector, from the Start from drop-down list.
  3. Select an event from the Event drop-down list.
    The Source section is displayed.
    Note: The Source section is available only for some events.
  4. Click Add variables.
  5. Select the predefined variables that you want to add to your workflow.
    Note:
    To select all variables, click Select All.
    If you know the variable and you want to find it faster, type the variable name in the Filter options field.
  6. Click Add.
    The Variables dialog box appears, displaying the variables you have selected.
    Note: If you want to edit the selection of variables, hover over the variable, click , and then click Show Details. Edit the variable name in the Name field or click .
Upload files when filling in a form from:
- Salesforce, using Nintex Drawloop DocAutomation for Salesforce
- The web or an app
Note: Your tenancy's default file storage location must be configured to hold files for later reference by the workflow.
Programmatically upload files for a Component workflow A workflow that can be started from outside the tenancy; the workflow uses the "Component workflow" start event.; see Nintex - Component workflow

Note: Your tenancy's default file storage location must be configured to hold files for later reference by the workflow.

Handle files in your workflow actions

Generate documents from tagged templates using Generate document
Send and receive files via email; for example, see Assign a task
Manipulate files in services (see Connectors):
- Get, store, move, copy, or delete files using file share connector actions A workflow action that performs a basic operation through a connected system, such as Salesforce or Box., such as Box - Move a file
- Get and attach files in Salesforce
- Get and store files in SharePoint
- Signatures: Get and store signed documents using DocuSign or Adobe Sign.
Store a file for use later in the workflow
For example, store any email attachments received by the task assignee.

In the Designer page:
1. On the design canvas, click the action you want to configure.
2. Find the output field for storing the file or set of files.
  
  For example, to store attachments received in task assignee email replies when they may attach multiple files, use the Assign a task Multiple file attachments option for the Store output field.
3. In the output field, do one of the following:
  - Select a variable.
    For output storing multiple files, select a collection variable. For output storing a single file, select a file variable.
    Note: Your tenancy's default file storage location must be configured to hold files for later reference by the workflow.
  - Specify a file path.
    You can use any combination of text and variables, beginning with the root folder. If available, use the folder browse icon on the right of the path field to navigate to the folder and any subfolders that you want, and then edit the path as desired to include variables and different text.
  Availability of variable or path options for storing files varies by action. See Connectors and Workflow actions.
Reference a stored file
For example, reference the new Box file that started the workflow to attach it to a task email notification or reference an image received by the task assignee to generate an invoice document.

Note: Your tenancy's default file storage location must be configured to hold files for later reference by the workflow. This location is used for uploaded files and for files stored as output from actions.

In the Designer page:
1. On the design canvas, click the action you want to configure.
2. Find the field where you want to reference the stored file.
3. In this field, do one of the following:
  - Select the file variable associated with the stored file.
    For example, select the variable for the new Box file that started the workflow or select the variable storing Multiple file attachments output from a task action.
  - Specify the file path where the file is stored.
    You can use any combination of text and variables, beginning with the root folder. If available, use the folder browse icon on the right of the path field to navigate to the folder and any subfolders that you want, and then edit the path as desired to include variables and different text.
    View example
    Both a file variable and a file path are used in the example image below for the Dropbox Business - Copy a file action. A file variable is selected for Source and a file path is specified for Destination.
    The variables "CountryVariable" and "Program" insert the values into the file path as determined by earlier workflow logic (in this case, fields in a submitted form). For example, if the person submitting the form selects Australia for country and specifies Inspire2017 for program, then the resulting file path is "/SpecialProgramNDAs/Australia/Inspire2017NDA.docx."
  Availability of variable or path options for referencing files varies by action and field. See Connectors and Workflow actions.

Configure the ServiceNow - Delete a record action

In the Designer page:

Click the ServiceNow action group in the action toolbox.

or

Find actions by browsing action groups or by typing an action name or function in the Search field at the top of the action toolbox.
Drag the ServiceNow - Delete a record action to the point in the workflow when you want to remove the record.
Click the ServiceNow - Delete a record action.
Select a Connection.
Don't have one yet? Follow these steps to create a ServiceNow connection
1. In the drop-down list for Connection, select Add new connection.
  
  A small "Connection" window appears, prompting you for a connection name.
  
  The entered name is validated for uniqueness. If credentials are not stored in the browser for the selected connector service, then you are prompted for credentials.
2. Enter credentials if prompted.
  
  Upon successful login, you are prompted to grant or deny access to Nintex Workflow Cloud.
3. Click the option to grant access.
  
  The "Connection" window closes. Your newly added connection now appears in the Connection field.
Select a Table Name type to delete.
Type the Record System Id to delete.

For more information on the fields and buttons, see Delete a record action fields, buttons, and settings.

Delete a record action fields, buttons, and settings

Field	Description	Variable types
Connection Credentials and other settings required to pass data between the workflow and the indicated service, which could be a cloud service, business application, or content store.	The ServiceNow connection to use for deleting the record.	(n/a)
Table Name	The type of table record to delete.	(n/a)
Record System Id	The Id of the record to delete.	Text, Decimal, Integer, Boolean, DateTime, Collection