ServiceNow - Create a record

The ServiceNow - Create a record action A tool for building the processes, logic, and direction within workflows. adds a new record in ServiceNow. For more information about the ServiceNow connector, go to ServiceNow.

Before you begin: 

Jump to:

Configure the ServiceNow - Create a record action

  1. Add the action to the workflow and open the action configuration panel. For more information, see Add, rename, and copy actions.

  2. Select a Connection. If you do not have a connection, see Add a connection.

  3. Select the Table Name type to create.
  4. Click Add fields to add additional inputs to pass into the table you create. After you click Add fields:
    1. Select additional inputs from Fields.
    2. Click Add.

      3. The new input fields appear in the configuration panel.

  5. Select a variable to store the Record System Id.

ServiceNow - Create a record action fields, buttons, and settings

Section

Field

Description

Variable types
Unlabeled

Connection Credentials and other settings required to pass data between the workflow and the indicated service, which could be a cloud service, business application, or content store.

The ServiceNow connection to use for creating the record.

(n/a)
 

Table name

The type of table record to create.

Text, Decimal, Integer, Boolean, DateTime, Collection
 

Add field

Click Add field to view the additional inputs you can add to the table record. The input options available to add as fields are derived from the selected Table Name.

Select inputs and then click Add to create the additional fields in the configuration panel.

Selection

Description

Filter options ()

Filters the list of fields using your entered text.

/

Selects or de-selects a field for adding.

Select all

Selects all fields.

Clear selections

De-selects all fields.

Cancel

Discards field selections and hides the fields available for selection.

Add

Adds the selected fields.

(n/a)
 

Delete ()

Removes the added input field.

(n/a)
Output

Output

Variable to store the ID of the new record.

Boolean, Collection, DateTime, Decimal, Integer, Text