Process feedback
Providing feedback ensures processes are reviewed and improvements are implemented when required.
To post feedback:
- Navigate to the required process:
- Use the Search box at the top-right of the main navigation bar.
- On the Home Page:
- Use the Search box.
- Click Recently viewed or My favourites.
- Click Processes > All Processes.
- Click Processes > Recently viewed.
Complete one of the following actions:
- Click Feedback on the top-right of the process toolbar.
The Feedback pane is displayed.
- Click Select a process item and select a specific process item to provide feedback. For general feedback, click *No particular activity/task.
Note: Feedback on specific process items includes the item details and version number. The version number is a minimode A permalink to a Nintex Promapp process or document which allows anonymous users to access processes, documents or process groups. link to the process version on which the feedback is provided.
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Enter your feedback comments.
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Type @[username] to direct your feedback to a particular user.
The @mentioned user will receive dashboard notifications and will also receive an email if the Enable email notifications for @mentions setting is on.
- Select Response required? if you want the Process Owner or Process Expert to respond to your feedback.
- Click Submit.
Feedback is saved and displayed in the following areas:
Feedback panel
Reports
My Dashboard > My Feedback
Feedback email notifications
Responding to feedback on the Feedback panel
When you receive feedback comments on a process, you can do the following:
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Click Reply to respond to the comment.
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Click next to the comment to:
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Edit the comment
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Resolve the comment
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Unresolve a resolved comment
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Raise a ticket to address the comment
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Delete the feedback thread (can be done by Promasters only)
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Process feedback notifications are sent if:
- The process has not been archived.
- Feedback is posted or responded to within the dashboard threshold based on the Admin > Configure > Dashboard > Default Number of days to display notifications in the dashboard setting.
- A user is @mentioned in feedback.
- Feedback has not been marked as resolved or marked as seen.
The following table describes who gets notified.
Legend
Notification is sent. | Notification is not sent. | ||
+ | Process Owner or Process Expert of a linked process. |
Role/Responsibility | Notification | Role/Responsibility | Notification | |
---|---|---|---|---|
Promaster | Process Stakeholder | |||
Business Analyst | Linked Stakeholder+ | |||
Process Owner | Risk Manager | |||
Process Expert | Process Approver | |||
Global Variation Owner | Process Publisher | |||
Variant Expert | Document Owner | |||
Process Group Champion | System Owner | |||
Process Group Editor | System Stakeholder | |||
Process Participant | Automation Specialist |