Process feedback

Providing feedback ensures processes are reviewed and improvements are implemented when required.

To post feedback:

  1. Navigate to the required process:
  2. Do one of the following:

    • Use the Search box at the top-right of the main navigation bar.
    • On the Home Page:
      • Use the Search box
      • Click Recently viewed or My favourites
    • Click Processes > All Processes
    • Click Processes > Recently viewed

  1. Click Feedback on the top-right of the process toolbar.

    The Feedback pane is displayed.

  2. Click Select a process item and select a specific process item to provide feedback. For general feedback, click *No particular activity/task.

    Note: Feedback on specific process items includes the item details and version number. The version number is a minimode A permalink to a Nintex Promapp process or document which allows anonymous users to access processes, documents or process groups. link to the process version on which the feedback is provided.

  3. Enter your feedback comments.

  4. Type @[username] to direct your feedback to a particular user.

    The @mentioned user will receive dashboard notifications and will also receive an email if the Enable email notifications for @mentions setting is on.

  5. Select Response required? if you want the Process Owner or Process Expert to respond to your feedback.
  6. Click Submit.

Feedback is saved and displayed in the following areas:

  • Feedback panel

  • Reports

  • My Dashboard > My Feedback

  • Feedback email notifications

Responding to feedback on the Feedback panel

When you receive feedback comments on a process, you can do the following:

  • Click Reply to respond to the comment.

  • Click next to the comment to:

    • Edit the comment

    • Resolve the comment

    • Unresolve a resolved comment

    • Raise a ticket to address the comment

    • Delete the feedback thread (can be done by Promasters only)