Feedback tab

The Feedback section of the dashboard shows improvement suggestions and feedback for processes that you are involved in.

Access the Feedback tab

On the main navigation bar, click My Dashboard > Feedback. Select one of the following options from the top left filter drop down:

  • All
  • Processes I'm in
  • Processes I own

The Involvement column will give you an indication of why you have received the notification. Click the Mark all as seen if you want to acknowledge that you have seen the feedback from all the processes in this list.

Note: 

Process feedback notifications are sent if:

  • The process has not been archived.
  • Feedback is posted or responded to within the dashboard threshold based on the Admin > Configure > Dashboard > Default Number of days to display notifications in the dashboard setting.
  • A user is @mentioned in feedback.
  • Feedback has not been marked as resolved or marked as seen.

The following table describes who gets notified.

Legend

yes Notification is sent. No Notification is not sent.
+ Process Owner or Process Expert of a linked process.    

 

Role/Responsibility Notification   Role/Responsibility Notification
Promaster No   Process Stakeholder yes
Business Analyst No   Linked Stakeholder+ yes
Process Owner yes   Risk Manager No
Process Expert yes   Process Approver No
Global Variation Owner yes   Process Publisher No
Variant Expert yes   Document Owner No
Process Group Champion No   System Owner yes
Process Group Editor No   System Stakeholder No
Process Participant yes   Automation Specialist No

The actions shown depend on your involvement with the process and your level of permissions.

If a response is required, you must click on the feedback link in the Feedback column, or click on the ellipsis button and select Respond to open the process' Feedback response panel.

Click the ellipsis button:

  • Select Mark as seen to acknowledge that you have seen the feedback and remove this item from your feedback list.

  • Select Respond to open the process' Feedback response panel. Complete your response in the text box provided.

    • If you want to close the feedback item, select the select the Mark as resolved check box, then click Submit. This closes the feedback/suggestion and clears it from the Process Owner and Process Expert’s dashboard.

    • If you want the feedback item to remain open for further responses deselect the Mark as resolved check box, then click Submit. You can select the Mark as seen option in your feedback list to remove the notification from your dashboard.

      Note:  If the Mark as resolved check box is not selected, the suggestion/feedback status remains classified as an unanswered suggestion/feedback for reporting purposes.

  • Select Raise Ticket to address the feedback comment.

See Process feedback for more information.