ServiceNow - Update a record

The ServiceNow - Update a record action A tool for building the processes, logic, and direction within workflows. updates attributes you specify for a record.

Configure the ServiceNow - Update a record action

  1. Add the action to the workflow and open the action configuration panel. For more information, see Add, rename, and copy actions.

  2. Select a Connection. If you do not have a connection, see Create a ServiceNow connection.

  3. Select the Table Name type to update.
  4. Type the Record System Id to update.
  5. Click Add fields to add inputs you want to update in the table. After you click Add fields:
    1. Select additional inputs from Fields.
    2. Click Add.
    3. The new input fields appear in the configuration panel.

ServiceNow - Update a record action fields, buttons, and settings

Field

Description

Variable types

Connection Credentials and other settings required to pass data between the workflow and the indicated service, which could be a cloud service, business application, or content store.

The ServiceNow connection to use for updating the record.

(n/a)

Table Name

The type of table record to update.

(n/a)

Record System Id

The Id of the record to update.

Text, Decimal, Integer, Boolean, DateTime, Collection

Add field

Click Add field to view the additional inputs you can update in the table record. The input options available to add as fields are derived from the selected Table Name.

Select inputs and then click Add to create the additional fields in the configuration panel.

(n/a)

Delete ()

Removes the added input field.

(n/a)