AI actions - Analyze sentiment

Important:  The AI actions feature is available only when the feature is selected in the AI features for the tenant.

Use the Analyze sentiment action A tool for building the processes, logic, and direction within workflows. Actions are the steps the workflow performs to complete a process. to detect the sentiment of a text input. The result can be Positive, Neutral, Negative, or Mixed. Use the result to branch, escalate, or prioritize the task in a workflow.

For example, users submit product reviews through a Nintex form. You want to send reviews with negative or mixed sentiment to the support team. Configure the Analyze sentiment action to analyze the text in the form. The action returns a sentiment result based on the text. Store the result in a variable, and use it in a condition to send the review to the support team when the sentiment is negative or mixed.

Note: This video was recorded using the classic navigation. If you're using the new navigation, you may notice differences in layout and menus. While the overall functionality remains the same, navigation steps may vary slightly.

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Configure the Analyze sentiment action

  1. Add the action to the workflow and open the action configuration panel. For more information, see Add an action to the workflow.

  2. Type the text you want to analyze or insert a variable that contains the text in the Text to analyze field.

  3. Select or create an Output variable to store the sentiment result.

Note: 
  • Sentiment analysis is currently available for text only.
  • You can enter text in any language. The result is returned in English.

AI actions - Analyze sentiment action fields and settings

Section Field Description

Variable
(Unlabeled) Text to analyze The text you want to analyze for sentiment.

Text
Output Result

Stores the result of the action as an object.

Sentiment: A text variable that stores the sentiment result. The value is one of the following: Positive, Neutral, Negative, or Mixed.

Object