Unable to connect the Bot

You may be unable to connect Nintex Bot to Nintex RPA Central.

Resolution

Check Nintex RPA Central URL configuration

Ensure that the correct Nintex RPA Central URL is configured in Nintex Bot. For information, see Install Nintex RPA.

If you are still unable to connect do the following:

1. Open Task Manager in the machine that has Nintex Bot installed.

2. End RPAStarter.exe if it's still running.

3. Ensure that the user account where the Nintex Bot is installed has user permissions on the Nintex RPA Central host machine.

4. Start or restart Nintex RPA Service.

5. In C:\ProgramData\Foxtrot Suite, open the FTSessionControl.cfg file in Notepad or any text editor, and ensure that the value for [RPACentral]/URL matches the configured Nintex RPA Central URL. If it doesn’t match, make the change and save the file.

6. Open Services and restart Nintex Bot service.

   Check if Nintex Bot is now connected to Nintex RPA Central.

   Note: 

   • If you are unable to start the Nintex RPA Service, do the following:

     1. Open Task Manager by pressing Ctrl + Shift + Esc.

     2. In the Processes tab, find RPACentral.ServiceHost.

     3. Right click and select End Task.

   • End service via Command Line if service is not ended:

     1. Start > Run, or Start > type services.msc, and press Enter.

     2. Look for the Nintex RPA Central service and check the Properties and identify the service name.

     3. Open a command prompt. Type sc queryex [servicename].

     4. Identify the PID (Process ID).

     5. In the same command prompt type taskkill /pid [pid number] /f.

Connection to site is not secure message

Do the following if you see the not secure message as shown in the image below:

Copy the self signed certification from Personal/Certificates to Trusted Root Certification Authorities/Certificates. If the certification becomes valid after copying it, try to connect the Nintex Bot again.