Alerts

An administrator role is required. For information, see User roles.

The instance alerts page lists alert notification settings. You can select who gets notified when workflow instances pause or fail.

Note:

Alerts are only sent for published production workflows. No alerts are sent for development workflows.
Alerts are sent as emails to the email address associated with the Nintex Automation Cloud user.
Alert emails are sent in English, Spanish, French, or German. Nintex Automation Cloud uses the locale selected in regional settings to determine the language for the email. If no locale is selected or if it is not French, German, or Spanish, the email language will default to English.
Nintex Automation Cloud uses the timezone selected in regional settings for the email. If no timezone is selected, the email timezone will default to UTC.
The maximum number of alerts sent per hour for a workflow is 12. This includes all instance failure alerts and error handing related errors. This hourly maximum for alerts per user reduces the risk of too many emails in the case of an unhealthy or badly formatted workflow. The hourly maximum, which resets every hour, on the hour, corresponds to the five-minute polling interval used in most cases.

Update alert settings

On the top navigation bar, click Settings.

The License and subscription page is displayed, with options on the left.
On the left, click Alerts.

The instance alerts page is displayed.

Select the users you want to send instance alerts to when a workflow instance pauses or fails.

Your changes may take up to one minute to apply.

Alerts page fields and settings

Selection	Description
The most recent editor of the workflow	Sends instance alerts to the user who last published the workflow.
Workflow owners	Sends instance alerts only to the individual owners of the workflow. To view the workflow owners and assign workflow permissions, see Manage workflow permissions. Note: Alerts cannot be sent to user groups configured as workflow owners in workflow permissions.
Select users	Sends instance alerts only to the users you select. Designer role is required to receive notifications.

Selection

Description

The most recent editor of the workflow

Sends instance alerts to the user who last published the workflow.

Workflow owners

Sends instance alerts only to the individual owners of the workflow. To view the workflow owners and assign workflow permissions, see Manage workflow permissions.

Note: Alerts cannot be sent to user groups configured as workflow owners in workflow permissions.

Select users

Sends instance alerts only to the users you select. Designer role is required to receive notifications.