Support packages

Support packages are used to collect key diagnostic information about Nintex products and their configuration for troubleshooting purposes.

Note: Support package information may include configuration information about the SharePoint farm, Nintex products including license details, workflow designs, workflow configuration, and log extracts. Please consider the contents of each support package carefully before passing to a third party.

Support package types

The following types of support packages are available:

Farm support packages
Workflow support packages

Each support package type contains the following information.

Information	Farm support package	Workflow support package
SharePoint farm	X	X
Nintex configuration	X	X
ULS logs	X	X
Workflow instance		X

Support package contents

The contents of a support package depends on the support package type.

SharePoint farm information

The SharePoint farm information contains the following data:

SharePoint database information
Email configuration including incoming and outgoing
Alternate access mapping information
Servers within the farm
SharePoint products installed, including patch levels
SharePoint services status
Farm feature status
Farm solutions installed and deployment status

Nintex configuration information

The Nintex configuration information contains the following data:

Nintex Workflow global settings information
LazyApproval Settings
Nintex database configuration and mapping information
Nintex Live information
Nintex Form information
Nintex workflow for Project Server information
Nintex license information

ULS log information

The ULS log information contains a time-bound extract of the farm ULS Logs for each server within the farm as logged via SharePoint.

For farm support packages, the extract covers the last hour.
For workflow support packages, the extract covers the duration of the workflow, up to a maximum of five minutes.

The level of detail in the ULS logs is determined by the farm logging configuration in SharePoint.

Workflow instance information

The workflow instance information contains the following data:

The workflow design as exported from the designer (the .nwf file)
The workflow history for the specific workflow instance
The compiled workflow code as used by the workflow engine
Verbose logging information, if that feature is enabled within Nintex Workflow