Scenario: 5 Recipients 1 Approved Response
In this scenario, a task is sent to five recipients, namely Codi, Bob, Dennis, Holly, and Erica. They can either Approve or Reject the task, which completes when one of the recipients responds with Approve.
If you want to know how to configure the task step for this scenario, skip ahead to How to configure the Task step.
Task List Behavior for Recipients
The workflow starts and sends a task to all recipients. The task shows in the My Task section in K2 Workspace for each of them because, at this stage, nobody has opened the task and it is available for everyone to open. Codi opens the task and takes ownership of it. This means that Codi takes the only available response for the task. The task is not available for any of the remaining four recipients and does not show in their inbox.
Codi approves the task and the workflow continues because one person chose the Approve action.
The animation below illustrates the path from when the task is assigned to the recipients to when it completes.
To illustrates what happens in this scenario from an administrative perspective, you open the Task List in K2 Management. Here you're able to see how the task status changes as the recipients open and action the task. This is also a convenient way to track, test, and confirm the behavior of how you configured the scenario.For more information on how to access K2 Management see Accessing K2 Sites.
The workflow starts and sends a task to all the recipients. Nobody has opened the task and it is available to all. The Status for all tasks is Available.
Codi opens the task and takes the only available response for the task. Notice the status for Codi is Open and, for the remaining recipients, it is Allocated. In this scenario, you specified that only one response is required to respond, which means that the task is no longer available for the remaining recipients on their task lists.
Codi approves the task which completes the requirement for one approved response. The task completes and all tasks are expired.
Select the Reports tab and scroll down to locate the All Instances section of the Process Overview report. Select the link for the Completed task.
On the Process Instance Detail report, scroll down to locate the Activities section. Click the Task link.
In the Participants section of the Activities Instance Detail report, notice that Codi approved the task.
Configure the Task step for this scenario by matching your task with the examples:
Task Tab | Configuration Details |
---|---|
Task |
On the Task tab add two actions: Approve and Reject. For additional information, see Task tab. |
Recipients |
On the Recipients tab add Codi, Bob, Dennis, Holly, and Erica as recipients. For additional information, see Recipient tab. |
Results/Voting |
On the Result/Voting tab configure the following:
For additional configuration information, see Results/Voting tab. For more information and scenario on First Response rule, see Task Results Rule - First Response Scenario. |
When working with this type of scenario keep in mind the following considerations:
- When you select a task from your task list in K2 Workspace, the status for the task changes from Available to Open. You take ownership of the task and it stays open in your name until you release, share, redirect, or action it
- If you don't action an open a task, remember to release it so it is available for other recipients. For more information on how to release a task, see Release in the Task Action Bar section of the My Tasks topic
- All recipients can redirect the task. Only one task can be completed because only one response is required to complete the task
- When you redirect the task you no longer see it on your task list. The task shows on the other person's task list and they can action it. If one of the remaining recipients actions the task, it no longer shows on their task list
- When you share a task, the task stays on your task list but also shows on the other person's task list. The first person to open the task can take action on it and the task is removed from the other person's task list
- When you sleep a task, it pauses or suspends the task for a period of time. The task does not show on your task list until the time specified elapses. The task is still open in your name as you are the owner of it