Users

The Users screen of the My Profile section displays two tabs that allows Account Managers to manage certain users in the system. The two tabs on this screen are Locked Users and API Users. This topic of the User Guide provides an overview of each tab, and also provides instructions on how to add and manage API Users.

Locked Users

The Locked Users tab displays a list of users who have been locked out of the system. There are few reasons for why a user can be locked out of the system:

  • Too many attempts at entering in the password.

  • Failed to change password before the expiration window.

The above settings are configured in the Security tab of the Settings (My Profile) screen.

There are two options available to you to unlock the user:

  • Reset a user and have the user change their password

  • Unlock the user and allow them to log in using their current password

 

API Users

API Users are managed in your account settings on account.assuresign.net. You must be an administrator for all your Nintex AssureSign environments in order to create and edit these settings.

  • Enter in a unique username. this is not an Nintex eSign user or email address (although you may enter the username in the form of an email). When the username is saved it will be validated to ensure it is unique.

  • Set the API user scope:

    • Specific User - Select the user to assign an API Key to.

    • Environment - Set the environments the API User can access. This is the same list that populates in the My Accounts screen.

    • Organization (All Environments) - Allows the API Users to operate in all configured environments.

  • Set an Expiration date for the user.

  • Click the Save button.

  • A new screen displays showing the API Key. Copy the key to a secure location, such as a Password Manager or other encrypted document.

It is important you copy this information and keep it secure. Nintex eSign does not save the API Key and it will not be displayed after the interface is closed.

The following video provides guided instructions on how to create a new API User.

You may delete a user or permanently revoke access of an API User. Expired or revoked users are not automatically deleted, and are still shown when you select Show Revoked and Expired API Users toggle.