Usage data

Important: This feature is currently in open beta. For more information, see the Nintex Beta terms document.

An Organization administrator role is required. For information, see User roles.

Note: The Organization settings page opens in a new tab. To return to the main menu, switch back to the tab you started from. For more information, see Organization settings.

In the Usage data page, organization administrators can view details of platform consumption and entitlement usage across Nintex capabilities.

Jump to:

Access the Usage data page

  1. On the left navigation bar, click Settings.

  2. Select Organization from the drop-down.

  3. On the left, click Usage data.

The page includes the following areas:

  • Overview: displays horizontal gauges showing the latest usage values for the tenants of your organization for different Nintex capabilities.

  • Workflows: Shows the number of workflows currently published across the organization’s tenants.

  • Workflow Instances: Shows the number of workflow instances executed across the organization’s tenants. This includes all instances that are initiated, running, or completed.

  • Apps: Shows the number of app sessions initiated across the organization’s tenants.

  • AI Credits: Shows the number of AI credits used by AI actions across the organization’s tenants.

  • Documents: Shows the number of document generations across the organization’s tenants.

Horizontal gauge

The horizontal gauge shows the latest usage values for the production tenants of your organization for the Nintex capability during the current period.

Time graph

Shows usage for the selected capability over time across the production tenants of your organization, displayed as a stacked area chart.

If you have non-production tenants, their usage is also shown as a separate line graph overlaid on the production usage.

Note: 

  • Some usage metrics reset to zero after a defined period, as specified in your contract. For example, instance counts typically reset annually.

  • Any values shown for non-production tenants are provided for informational purposes only and do not count towards your production entitlement.

Asset Tables

Shows the assets contributing to usage that counts toward the entitlement for the selected capability. The table primarily displays assets in production tenants, with a separate table for assets in non-production tenants.

Note: Any assets shown for non-production tenants are provided for informational purposes only and do not count toward your production entitlement.

Frequently asked questions

The tenants shown are the production and non-production tenants linked to your organization. This might be dependent on how your organizational structure has been set-up. Please contact your account manager for more information or if something is not working as expected please contact support@nintex.com.

Entitlement refers to the amount of usage included in your organization’s subscription or plan for a specific capability, such as workflow instances, AI credits, app sessions, or documents.

Some capabilities may not have entitlement data available or entitlement may be managed differently depending on your contract or product configuration. In this case the usage information showing here is informational. Contact your account manager for more information. If, however, you were expecting to see entitlement data, and it is not shown raise this with support@nintex.com.

Functionality of that capability will not cease as soon as usage exceeds entitlement. However, you should contact your Nintex account manager to discuss how to best proceed with continuing using that capability.

Only users with the Organization Administrator role can access this page.

The Usage data page is intended to help administrators monitor usage. Refer to your contract or account manager for billing-related questions.