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Task reminder

Sends notifications to the approvers or reviewers of an outstanding task.

This action allows for reminder scenarios as seen below.

For example, let's say you have an approval task assigned to a set of users. After a configured delay, you want to send a notification to any approvers still required to respond. The approval task will repeat waiting and sending messages 3 times. If the original approval task allows LazyApproval, the reminder notification will include the LazyApproval token in the subject to allow the workflow replies send to it.

Options within the action

Action ID

Specify this workflow variable to nominate which request approval/review/data action to send reminders regarding.

When configuring a Request Approval, Request Review or Request Data action, nominate a workflow variable of type Action ID to store the assigned workflow action ID. 

Number of reminders

The action will repeat the delay and notifications this number of times.

Time to reminder

The delay the action will wait inbetween sending each reminder.

The action will start with a delay, so no external delay action is required. The total time is calculated by summing all fields, regardless of the Time Calculation option selected. For example, 4 days and 4 minutes will be calculated as 96 (24x4) hours and 4 minutes.

Time calculation

Specifies whether or not hours outside the work week should be included when counting down to send a reminder. 

During business days only

The During business days only option will specify that weekends or holidays are not included in the count down, but after hours on a business day are. 

Example:

During business hours only

The During business hours only option specifies that only business hours are used in the count down.

Example:

Neither option

If neither option is selected, all hours will be included in the count down.  

Examples:  

To manage holidays for your site or site collection, see Manage holidays (sites and site collections).

CC

The CC field sets read only users who will receive the notification.  CC recipients are not able to respond to the tasks.

To search for users or groups, click (Browse) on the right of the text box to access the Select People and Groups dialog box. For more information on this dialog box, see Select People and Group dialog box.

BCC

The BCC field sets read only users who will receive the email. BCC recipients are not able to respond to the tasks. Other users addressed in the email via the To, CC and BCC fields will not be able to see any addresses in the BCC field. To set the BCC field, enter the account name, or alternatively, select the address book icon for additional options.

From

The From field sets the user or domain group that will appear as the sender of the message.

This setting applies to emails only. If no From user or domain group is specified, the From address configured in Global Settings will be used.

Subject

The subject field of the notification.

Attach file

Adds a file attachment to the reminder. Applies to list and document workflows only. When selected, the following actions occur:

Files will not be received by a user when SMS or IM is selected as the delivery method.    

Format

This sets the format of the email.

Selecting:

Notification body

The body of the notification will adapt depending on whether the Rich Text or Plain Text format is selected. Within the space provided enter the content for the notification as straight text and Inserting reference fields from with the workflow. 

Delivery type

Delivery type is the method of delivering the notification to the recipients.

Available delivery options; Email, User preference or Instant Message (if enable on the server). For information on User preference, please refer to the Configuring user preferences.

Please note: Nintex does not provide support for troubleshooting email, SMS or LCS systems.

Related information

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