See the errors listed below to see how to troubleshoot them. You'll find the error codes in the error message that Nintex DocGen throws. You can also view the FAQs for general troubleshooting, or contact Nintex support below if you need more help.

Additional support

  • Visit the Nintex DocGen for Salesforce Forum to ask questions, search for content generated by users and technical experts, or connect with other users

  • Open a support case and request service from our support team, see Nintex Customer Support.

  • Call the Nintex global support team in your region using one of the phone numbers below:

    • Americas: +1 (425) 533-2827
    • EMEA: +44 203 695 5056
    • APAC: +6 138 820 5139
      Press 2 for support and then 2 for Nintex DocGen.
  • Email Nintex global support at

Grant account login access to Nintex Support

If you need help resolving a problem with queries or other issues with Nintex DocGen, you can grant account access to allow Nintex Support the ability to log into your Salesforce Org to resolve your issues. This is a hassle-free feature allows you to avoid sharing your Salesforce credentials.

  1. From Nintex Admin, click Grant Login Access.
  2. On the Grant Account Login Access screen, select an Access Duration for Nintex Support.

For more information, watch Granting Nintex DocGen Subscriber Access.