Actionable Messages

You can use actionable messages with LazyApproval to provide summarized information about the task. An Actionable Message appears as a card at the top of the related Outlook email, in addition to or in place of the email message body. The card provides information at a glance that reviewers can read quickly before providing a response. The reviewer can reply to the task simply by clicking a button provided.

An example of an actionable message is given below along with a description of its numbered contents:

1: The task title, description, due date, and related item such as a document. The example image shows a leave request document.

2: Add comments if required. Comment entered here are saved against the task in the relevant task list in SharePoint.

3: Buttons to submit the task response. The example image shows buttons for "Approved" and "Rejected."

4: Click the options for more details on a task or its related workflow instance.

For more details about Actionable Messages, see Actionable Messages in Office 365.

Configure an action to include Actionable Messages

Tasks emails sent by actions Assign a task and can be configured to include Actionable Messages when LazyApproval is enabled. Assign a task action is used in this example.

  1. Open the Action configuration window of the Assign a task action to configure to send actionable messages. See, Action configuration window.
  2. Configure the action as required and define task outcomes. For information about how to configure the action, see Assign a task.
  1. Enable LazyApproval and select a Delivery method. For more information about Delivery methods, see Assign a task fields, buttons, and settings in Assign a task.
  2. To see a preview of the Actionable Message that will be sent, under Initial email options, click Actionable Message example.
  3. To see a preview of the Actionable Message reminder email that will be sent, under Reminder email options, click Actionable Message example.
  4. For Task ID, select or create a workflow variable to store the ID of the task that is created by this workflow action. The task ID can be used in queries to capture task information such as who responded, their comments, and responses.
  5. Save and publish the workflow.
  6. When a task action runs, the user the task is assigned to will receive an email with an Actionable Message at the top of the email.

    If the reviewer opens the email in an unsupported email provider, only the message body is visible and the Actionable Message is not shown.