Troubleshooting SharePoint integration issues

Resolution: Check the result source URL contains tokens and not actual values. You should see tokens in the URL that are surrounded with curly braces {} and no values except for the token.

Resolution: Navigate to your Nintex Process Manager site in a server remote session.

• Permit anonymous traffic on any proxy servers to the promapp.com domain.

Resolution: Copy the URL used for the result source into a browser window and replace the tokens with the following values:

• {searchTerms} = process
• {page}=0
• {startItem}=0
• {pageSize}=10

The url should look similar to this with your company name and token: https://{go/au/us/eu/ca}.promapp.com/company/SharePoint?token=ABC123&terms=process.

Resolution: Check if the token value is correct by navigating to your Nintex Process Manager site >Admin > Configuration > Intranet / Extranet Resources page and confirm that the token displayed in the SharePoint Search field matches the token in your result source URL.

Resolution: Check if the tokens in the result source include " startItem={startPage}" and "pageSize={count}". The "{count?}" token is incorrect as documented in the OpenQuery standard when using with SharePoint.

Resolution: Check if the Query Transform is using the {searchBoxQuery} token and not the {searchTerms} by default.

Resolution:Users must have an E3 or higher enterprise license to use query rules.

Resolution: Locate the following error message in the ULS logs of the SharePoint Server(s): [Microsoft.Office.Server.Search.Administration.SearchServiceApplicationFault]: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel

SharePoint maintains it’s own certificate store and does not use the windows local certificate store. This means that any certificate that will be used by a function of SharePoint (such as connecting to a web service or to Nintex Process Manager), will need to have the entire certificate chain (Root and Intermediate) added to the SharePoint farm managed trust.

Contact support@nintex.com to get the Nintex Process Manager certificates.

Method 1: Central Administration

1. Go to CA > Security > Manage Trust and click the New at the top of the screen.
2. Add the name of the certificate (We recommend keeping the same name as defined in the certificate).
3. Browse to the *.cer file on the machine.
4. Click OK.

Repeat the process for each certificate.

Method 2: Import using PowerShell

1. Use PowerShell ISE to open the PowerShell file.
2. Update the certificate paths.
3. Run the script. The PowerShell script must be run on one of the servers in the farm, preferably the server hosting the Central Administration web application.
4. The script will add each of the certificates into the managed trust.
5. Update the lines highlighted in the image with the path to where the *.cer files are located.