Tenant and user details

  An administrator role or designer role is required. For information, see User roles.

In the Tenant and user details page, you can do the following tasks:

  • View the information about your Nintex Automation Cloud user account, the tenant, and the license in use.

  • Access the tenancy usage in Nintex Customer Central.

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License types

Your license can be a trial, subscription, enterprise, or enterprise execution license.

  • Trial licenses are time-based. On expiration (Expiry field on this page), you can no longer access the Nintex Automation Cloud tenant. Emails from tenants with a trial license can be sent only to email addresses of domains registered in the tenant. To see the list of registered domains in the tenant, in your Nintex Automation Cloud tenant, open Settings and then select Domain management. For more information about domain management, see Domain management.

    Note: Counts of workflows for subscription and enterprise licenses do not apply to trial licenses.

  • Standard and enterprise licenses for Nintex Automation Cloud counts the number of published workflows as the license’s usage. Published workflows are counted against your license by type: either production or development. Development workflows are indicated in sent email messages by the phrase "***For development use only***" appended to the email subject line.

  • Enterprise execution licenses for Nintex Automation Cloud do not count published workflows in your tenancy against your license; however, workflow executions are counted.

The workflow owners will receive an email reminder two weeks before the expiration date about the nearing expiration of the trial license.

If the trial license has expired, you will no longer be able to sign in to your account. Tenant creators and administrators will receive an email reminder that the Nintex Automation Cloud tenant has entered a 30-day cooling-off period. 

During the cooling-off period, you can still recover or extend your trial account so that you can access your workflows again. A second email reminder will be sent two weeks after the start of the cooling-off period.

Note: To request to recover your trial account, contact Nintex Support.

Finally, a last email reminder will be sent 72 hours before the cooling-off period ends. Email reminders provide the following information:

  • Tenant information

  • Workflow and tenant information that will be deleted, if not recovered by end of the cooling-off period

  • Nintex contact information and what you can do to recover your trial account

After the cooling-off period, you will no longer be able to recover trial tenant data. Furthermore, the following changes happen to your tenant:

  • Publishing workflows is no longer allowed.

  • All users are removed from the expired tenant. Users can no longer sign in to the tenant.

  • The Nintex Automation Cloud tenant is deleted.

  • If the deleted tenant is the only tenant that uses the email domain, the domain becomes available to other users.

To recover your trial account, contact Nintex Support before the cooling-off period ends.

Access the Tenant and user details page

  • On the top navigation bar, click Settings.

    The Tenant and user details page appears, listing details of your tenancy.

Usage details

Click Customer Central to access your license entitlement and usage information in Nintex Customer Central. Customer Central is a self-service portal that you can use to request license keys and see contracts and entitlements, product usage, and more.

Published workflows that are not limited action workflows are counted towards your workflow usage. Each tenant has a subscription entitlement to determine how many production and development workflows can be published. The type of the workflow or the assigned use is selected when publishing the workflow.

Some actions are considered as non-billable actions and are not counted towards the action count in a workflow.

Limited action workflows are not counted towards the workflow allowance for the tenant. A workflow is considered a limited action workflow when it has five or less billable actions and does not include any of the following actions:

  • Call a workflow

  • Start a Nintex RPA LE botflow

  • Call a web service

  • Custom Xtension actions

Note: A workflow that includes any of the above listed actions will not be considered a limited action workflow even if the workflow has less than five actions.

Non-billable actions are actions that are not counted towards the action count in a workflow. For example, if a workflow has four billable actions and two non-billable actions, the action count of the workflow will be four as the non-billable actions are not counted.

The actions listed below are non-billable workflow actions:

  • Log to instance details
  • Nintex Insights Beacon
  • Nintex Insights Beginning beacon
  • Nintex Insights Ending beacon
  • Pause for duration
  • Set instance name

Custom tenant branding

  A global administrator role is required. For information, see User roles.

Customize your tenant by replacing the Nintex logo with your company logo in the top navigation bar on all pages. Adding a logo can increase brand familiarity for your participant users. The logo will be displayed at a maximum height of 34 pixels and a maximum width of 280 pixels in the header. If the image that you upload is larger than this, it will be scaled to fit the space.

  1. Click Browse and select a logo image that meets these guidelines:

    • Must be .bmp, .jpg, .jpeg, .png, or .webp image format.

    • Must not be larger than 100 KB.

    • Use a landscape-oriented logo for optimal display.

    • Use a white logo with a transparent background, or an opaque background if the colors do not contrast.

  2. Click Save.

    The logo is displayed in the top navigation bar on all My Nintex, Automate, Designer, and Settings pages. "Powered by Nintex" is displayed in the bottom left corner on all pages.

Section Field (or column) Description
Tenant and license information Tenancy name Subdomain of the Nintex Automation Cloud tenancy URL. For example, "safalo" is the subdomain of the tenancy URL https://safalo.workflowcloud.com.
  Tenancy ID Identifier of the Nintex Automation Cloud tenancy.
  Edition

Indicates the edition of the currently active license. Possible values are Standard, Trial, Enterprise, and Enterprise Execution.

  Expiry Expiration date of the indicated license.
  Region

Location of the data center where your tenant resides.

Your details Name Name of record for your user account.

 

Email

Email address of record for your user account.

 

User ID

Identifier of record for your user account.

  Roles Your role in the Nintex Automation Cloud tenant.

Usage details

 

View your tenant's usage details on Nintex Customer Central.