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Support packages are used to collect key diagnostic information about Nintex products and their configuration for troubleshooting purposes.
Note: Support package information may include configuration information about the SharePoint farm, Nintex products including license details, workflow designs, workflow configuration, and log extracts. Please consider the contents of each support package carefully before passing to a third party.
Support package types
The following types of support packages are available:
- Farm support packages
- Workflow support packages
Each support package type contains the following information.
| Information | Farm support package | Workflow support package |
| SharePoint farm | X | X |
| Nintex configuration | X | X |
| ULS logs | X | X |
| Workflow instance | | X |
Support package contents
The contents of a support package depends on the support package type.
SharePoint farm information
The SharePoint farm information contains the following data:
- SharePoint database information
- Email configuration including incoming and outgoing
- Alternate access mapping information
- Servers within the farm
- SharePoint products installed, including patch levels
- SharePoint services status
- Farm feature status
- Farm solutions installed and deployment status
Nintex configuration information
The Nintex configuration information contains the following data:
- Nintex Workflow global settings information
- LazyApproval Settings
- Nintex database configuration and mapping information
- Nintex Live information
- Nintex Form information
- Nintex workflow for Project Server information
- Nintex license information
ULS log information
The ULS log information contains a time-bound extract of the farm ULS Logs for each server within the farm as logged via SharePoint.
- For farm support packages, the extract covers the last hour.
- For workflow support packages, the extract covers the duration of the workflow, up to a maximum of five minutes.
The level of detail in the ULS logs is determined by the farm logging configuration in SharePoint.
Workflow instance information
The workflow instance information contains the following data:
- The workflow design as exported from the designer (the .nwf file)
- The workflow history for the specific workflow instance
- The compiled workflow code as used by the workflow engine
- Verbose logging information, if that feature is enabled within Nintex Workflow