Working with Triggers

To view a list of all triggers, click Triggers from Console's Navigation menu.

Trigger status

For each trigger, the Status column displays one of three possible trigger statuses:

Activated	The trigger is active and currently monitoring the event(s) it is configured to monitor
Activated with warning	The trigger is active but currently unable to monitor event(s). (Shown with ! icon near the trigger name) This is generally caused by the trigger's inability to access the resource it is configured to monitor (file, folder, email account, or database) Correct this status by confirming connectivity to the specified resource or by editing the trigger's properties (if necessary)
Deactivated	The trigger is currently set not to monitor events

Learn more about Activating/Deactivating triggers.

Filtering the Trigger List

You can filter the Trigger list by selecting from the filter triggers dropdown.

Activating/Deactivating triggers

To activate or deactivate one or more triggers:

1. Click the trigger in the list or for multiple triggers, tick the checkboxes of the triggers you wish to activate

2. Set the TRIGGER STATE toggle

Other Quick actions

To see a specific trigger's Trigger Details page, simply click on it from the list.

To edit the trigger's properties:

1. From the trigger properties page, click the ACTIONS button, then select Edit

• Note

• Triggers can be edited only when they are inactive. If the trigger you elect to edit is currently active, you will be given the option to deactivate it in order to edit it.

1. Edit the trigger details as necessary, then click SAVE to save your changes

To change Trigger Priority:

1. Tick the checkbox(es) of the trigger(s) you wish to change priority.

2. Choose a new PRIORITY

To change assign to a trigger a new Robot team:

1. Tick the checkbox(es) of the trigger(s) you wish to assign a new Robot team.

2. Choose a new Robot Team from the ASSIGN TO dropdown list.

Deleting a trigger

To delete one or more triggers:

1. Click Triggers from the Navigation menu

2. Tick the check box of the trigger(s) you wish to delete

3. Click the DELETE button

Troubleshooting Trigger error message

If you encounter the following error message "The trigger is not working properly. check the configuration of your trigger", perform the following actions:

1. Make sure the Manager Queue service is up. If it is down, start it.

2. Activate/Re-activate the Trigger

About using the "Delete" monitoring option in Database Trigger

When creating a database trigger, you have the option to set the trigger initiation to whenever database records are deleted:

Database Trigger’s Delete monitor only works with logical delete. This means that the table you choose has to have a column that determines whether the row was deleted or not (false/0 - not deleted, true/not 0 - deleted). The Delete monitor works by recognizing that the IsDeleted field has changed to something different than 0.