Troubleshooting

AutoUpdate error 404 in Network Load-Balancer configuration

AutoUpdate throws error 404 in case of Network LoadBalancer configuration (Attended deployment)

Solution:

Open the file:

C:\Program Files\Kryon Updater\Configuration\KryonUpdaterServiceConfiguration.Production.json

And change the configuration as following:

From-

"UpdateServerPaths": ["http://*SERVER1_FQDN*/AutoUpdate/Robot","http://*SERVER2_FQDN*/AutoUpdate/Robot"]

To -

"UpdateServerPaths": ["http://*LB_FQDN*/AutoUpdate/Robot"]

Unattended installation error when using non-default ports

In case of Unattended installation while using non default ports for Nginx (default: 80, 443), you might receive an Unknown Error during Robots Manager Service work by the Watchdog Client component.

EXAMPLE:

To resolve this error, update the appSettings.conf file (location: C:\Program Files\Kryon Robot{installed version}\Config) with the "HttpServicesPort" key and set the same NGINX port value as you used during installation:

EXAMPLE:

<add key="HttpServicesPort" value="7979" />

Save the file, and login again to Unattended robot.

For reference, see Running the Client (Robot and Studio) Installation Packages.

Missing dlll of JABswitch when running client installation

If you encounter an error message of "missing dll of JABswitch.exe" in client installation, simply complete the installation and run Nintex's Java Manager to fix the issue. For example, missing "MSVCR100.dlll":

Java Manager is available at: https://public.kryon.io/#RPA-Versions/JAVA/

“The system administrator has set policies to prevent this installation” error

The installer might throw an “The system administrator has set policies to prevent this installation” error in case the corresponding register key is blocked.

Solution:

Set the value of the following register key to 0:

HKLM\Software\Policies\Microsoft\Windows\Installer

• Name: “DisableMSI”

• Value: 0 (DWORD)