Application Troubleshooting

This topic discusses how to troubleshoot various issues across the K2 Workspace (Mobile) app.

Issue: The default K2 task pages for SharePoint Workflow Integrated (SPWI) processes are not enabled for mobile rendering in SharePoint.

Resolution: To bypass the SharePoint mobile rendering engine and open the K2 task forms directly on your device, you must disable the SharePoint Mobile Redirection System. For more information see, http://social.technet.microsoft.com/Forums/en-US/sharepointgeneralprevious/thread/c71cc609-aea5-44f7-9945-8ba9dd85e099/. Note that Custom, and Default Client Event forms work as expected.

Issue: After logging in to the K2 Workspace (Mobile) app, the following error is displayed: Sorry, something went wrong and the following error in the K2 server log is: Primary Credentials Not Authenticated.

Resolution: To resolve this issue, ensure that the K2API's application pool for the Designer and Runtime sites is the same as the SmartForms application pools.