Check domain controller

In some instances, Nintex RPA Central may not correctly connect to a domain.

You can check the Microsoft domain controller to verify connection.

To check the Microsoft domain controller:

1. Open the Microsoft Windows Command Prompt window in the Windows System folder from the Windows menu .
2. Type set L and press Enter.
3. Note the LOGONSERVER field information, such as LOGONSERVER=\\YOURDOMAINDC##.
4. Type Ping YOURDOMAINDC## and press Enter, omitting the leading \\ characters and where YOURDOMAINDC## is the value returned for LOGONSERVER in Step 3.

The Ping test returns statistics and round trip values. Otherwise, the ping test returns that it could not find the host.