Botflows unavailable after Windows update or upgrade

Your botflows may not be available in Nintex RPA Central installed on Microsoft Windows 10 or Windows 11 after one or more Windows updates or upgrades have been applied.

Nintex RPA Central is often installed on a Windows 10 or Windows 11 virtual machine (VM) and database files are stored at:

C:\Windows\System32\config\systemprofile

After you update or upgrade Windows, this may be moved to the following location:

c:\Windows.old\Windows\System32\config\systemprofile

Issue

At least one Windows update or upgrade (or method of applying Windows updates or upgrades) exists that results in a subset of files within the Windows directory being moved to a Windows.old directory. Database files related to Nintex RPA Central may also be moved to this directory after a Windows update or upgrade.

The following files may be impacted:

  • C:\Windows\System32\config\systemprofile\
    • RPACentralKeys.mdf
    • RPACentralKeys_log.ldf
    • RPACentralWeb.mdf
    • RPACentralWeb_log.ldf

Resolution

Complete the following instructions to fix the issue and connect to the localhost:

  1. Copy the four mdf/ldf files in C:\Windows\System32\config\systemprofile to a backup directory (e.g., copy to subdirectory ../RPAC DB {yyyy-MM-dd}/).
  2. Manually stop the SQLSERVR.exe process.
  3. Stop the Nintex RPA Central service.
  4. Stop the Nintex Bot or Nintex RPA LE service.
  5. Copy the four mdf/ldf files located at C:\Windows.old\Windows\System32\config\systemprofile to the new location, replacing the four files that you have just backed up.

    6. Important: Ensure that you copy from the Windows.old directory to the Windows directory.

  1. Restart any services that were stopped.