Troubleshooting HTTPS/TLS Issues

Console is unavailable “ERR_SSL_PROTOCOL_ERROR”

1. Make sure your windows firewall doesn't block ports 80 (regular port) + 443 (secured port).

2. Open NGNIX logs to investigate the issue "C:\Nintex\IDP\Aerobase\Logs\nginx\error.log".

PDDR cannot connect to the server

1. Make sure your windows firewall doesn't block ports 80 (regular port) + 443 (secured port).

2. Open Wireshark on the server-side to see if the "client hello" message of the TLS handshake has arrived. If not, open Wireshark on the client-side and see if the "client hello" message has been sent.

3. Try to run PD's client on the same machine as the server.