Zendesk - Get user details

The Zendesk - Get user details action A tool for building the processes, logic, and direction within workflows. retrieves information about a user such as name, email, active status, role, and time zone.

For example, you want to email the details of a specific agent whom you know handles a certain support ticket. By using variables, you can store the values and insert in the email.

For more information about Zendesk, go to Zendesk.

Configure the Zendesk - Get user details action

1. Add the action to the workflow and open the action configuration panel. For more information, see Add, rename, and copy actions.

2. Select a Connection. If you do not have a connection, see Add a connection.
3. In User ID, enter the ID of the Zendesk user.
4. Depending on which detail about the user you want to retrieve, select a variable for the following fields:
   • Name
   • Email
   • Active
   • Role
   • Time zone

Get user details action fields, buttons, and settings

Field	Description	Variable types
Connection Credentials and other settings required to pass data between the workflow and the indicated service, which could be a cloud service, business application, or content store.	The Zendesk connection to use to get details of a Zendesk user.	(n/a)
User ID	Variable that store the user ID.	Text, Decimal, Integer, Boolean, DateTime, Collection
Name	Variable to store the name of the user.	Text, Decimal, Integer, Boolean, DateTime, Collection
Email	Variable to store the email address of the user.	Text, Decimal, Integer, Boolean, DateTime, Collection
Active	Variable to store the status of the user whether active or inactive. Gives output of Yes/ No.	Boolean
Role	Variable to store the role of the user. This role defines the function and access level of the user: Administrator, Agent, End user, Advisor, Staff, Team Leader.	Text, Decimal, Integer, Boolean, DateTime, Collection
Time zone	Variable to store the time zone of the user's location.	Text, Decimal, Integer, Boolean, DateTime, Collection