Free trials FAQ

This topic contains FAQs for free trials offered to existing customers, also known as Usage Based Trials (UBT). These trials enable trial capabilities within customers’ existing tenants. The in-product free trial gives your organization the opportunity to explore the full capabilities of Nintex CE Platform within your existing customer tenant. Instead of creating a separate trial environment, the trial lets your team evaluate using your existing data, users, and tenant configuration. The trial is activated at the tenant level, rather than for an individual user. A designated Designer and user with the required roles can activate the trial. Once activated, the trial is available across the customer tenant.

It is a way for eligible existing customers to evaluate additional Nintex CE Platform capabilities directly in their existing tenant, reducing the need to use a disconnected trial tenant and enabling evaluation in real business context.

In-tenant free trials are available to customers on assigned use license type (NWCE & NWCS licenses)

Yes, available by filling webform on https://www.nintex.com/trial/

  • Eligible existing customers will be able enable trials within their existing tenant.

  • If a customer is not eligible for in-tenant activation, they can continue to create new trial tenant by filling trial webform as above.

ALM, Solutions Designer, Orchestration, Agents, Apps, Documents.

Note:  Processes will be available at a future date.

Upon logging in, Admin, Builder, and Designers see a Pro-badged or empty-state access to a trial capability. After agreeing to the terms and conditions, the trial starts immediatly from the relevant product entry point. The tenant receives access to the following Nintex products: Workflow, Tables, Forms, Documents, Solutions, Agents, Orchestration, Signature in Documents, Apps, and Solution Designer.

Yes, before joining the trial acceptance is required. The terms and conditions state that selecting “I Agree” creates a legally binding agreement and trial features will not be enabled if the customer does not accept terms.

A Designer or above role type can accept the terms, and acceptance enables trial entitlements in the tenant where the terms were accepted.

Note: Participants cannot signup to the in-tenant free trial.

No, trial acceptance is required per tenant.

In-tenant trial is available for 120 days from trial start, after which the trial ends and entitlements revert to the pre-trial state.

Prospect or new tenant trials remain as 30-day trials.

Usage limits are suggestive for pilot launch. In future, product limits may be enforced once entitlement runs out.

Designers and above (except [PM2.1][PK2.2]participants) will see an in-tenant notifications based on time lapsed or remaining when less than 30 days are left.

Customers will be able to view consumption or usage through their usual product telemetry.

Trial features are restricted after 120 days and entitlements revert to pre-trial state. Designers will be able to access design-time for trial products while runtime will be disabled.

Customers cannot re-sign up in the same tenant after the time limit lapses; extension requires contacting Nintex, where AO/CS can request an extension to support expansion conversations.

After trial entitlements are exhausted, the customer must purchase a subscription for the applicable product by contacting their account manager.

No, Trial features are provided under separate trial terms and disclaims warranty, indemnity, support, service-level, data-protection, and related obligations for trial features.

No, trial experiences are to enhance the user experience and do not negatively impact existing data, solutions, workflows, or production environments.

Customers can report issues through the existing support channels or by reaching out to their CSM directly.