Frequently asked questions
This section provides answers to frequency asked questions about the upgrade process and gives easy access to important links.
Can I upgrade from a version earlier than the most recent version?
Nintex for SharePoint Subscription Edition supports upgrades from Nintex for SharePoint 2019 or Nintex for SharePoint 2016. To upgrade from an older version you must first perform an intermediary update to Nintex for SharePoint 2016.
What is the migration method to use?
The primary supported migration method for full content migration is the Database Attach method. Use the Database Attach method to ensure that running workflows continue. Any other method requires running workflows to cease during migration. For more information, see Introduction.
How can I check my Software Assurance contract?
To check if you have a valid Software Assurance contract in place, navigate to SharePoint Central Administration, open the Nintex Workflow Management section, click on Licensing and check the expiry date of the Software Assurance or Premium Support. If the Software Assurance or Premium Support has not expired, you can perform the update.
How can I split databases to perform the upgrade in stages?
If you wish to do your migration in stages and want to split databases, see Split databases for instructions.
Can I rollback to a previous version after I do the upgrade?
When you perform an upgrade, changes are usually made to the database schema. Due to the database schema changes done, there is no easy rollback method that we can recommend or support.
Will the upgrade remove my existing content?
Product upgrade will not remove any existing workflows and forms from your SharePoint environment.
Note: If you upgrade Nintex Forms and you have any custom controls and JavaScript which have been configured in your environment, we recommend testing them after you do the upgrade to ensure they have not been affected as functionality may have changed.