The following message appears when a user attempts to register with Nintex Live by clicking the SharePoint user name, selecting Nintex Mobile Apps, and then selecting Register with Nintex Live.
"An error occurred during the registration process."
This error may be caused by an inability to connect to Nintex Live.
Make sure that the SharePoint site can connect to Nintex Live.
Confirm that Nintex Live is fully connected and enabled. For instructions, see Connect and enable Nintex Live.
Confirm connectivity to the Nintex Live relay service bus at http://nintexrelay.servicebus.windows.net.
Follow Microsoft best practices for troubleshooting service bus connectivity. For more information, see the Microsoft article at http://social.technet.microsoft.com/wiki/contents/articles/2055.troubleshooting-connectivity-issues-in-the-azure-appfabric-service-bus.aspx.
As part of troubleshooting:
Review verbose log files for the Nintex Live relay service.
For instructions on enabling verbose logging and reviewing the log files, see the related procedure below.
If you find any proxy errors in the log, contact your network infrastructure team.
Restart the Nintex Live relay service using the procedure below.
Check for blocked IP addresses using the procedure below.
Check for any proxy or firewall rules that isolate specific IP addresses.
If you find any such rules, contact your network infrastructure team.
Retry Nintex Live registration: Click the SharePoint user name to display the context menu, select Nintex Mobile Apps, and then select Register with Nintex Live.
To check for blocked IP addresses
With the help of the network administrator, trace the connections by opening the proxy and firewall servers.
Compare the traced connections to the known reserved addresses.
See http://blogs.msdn.com/b/narahari/archive/2011/08/01/ip-range-for-windows-azure-platform-identifying-connectivity-issues.aspx; refer to Microsoft sites for the latest information on identifying connectivity issues with Windows Azure.
If any IP addresses used by the service bus are blocked, then contact your network infrastructure team to resolve the situation.
To enable verbose logging for the Nintex Live Relay Service and review log files
In a text editor, open the relay service configuration file.
By default, the file is located in the SharePoint hive, under /BIN/NintexLive. For example, the default location is %ProgramFiles%\Common Files\Microsoft Shared\Web Server Extensions\15\BIN\NintexLive\Nintex.Live.RelayService.exe.config.
Edit the file to include the following lines, indicated by bold type.
<?xml version="1.0" encoding="utf-8"?>
<configuration>
<appSettings>
<add key="MaximumRetryInterval" value="60" />
<add key="RetryIntervalCoefficient" value="2.5" />
<add key="KeepLogsForMonths" value="2" />
<add key="VerboseFileLogging" value="true" />
</appSettings>
<startup>
<supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0" />
</startup>
<system.net>
<defaultProxy useDefaultCredentials="true">
<proxy bypassonlocal="True" usesystemdefault="True"/>
</defaultProxy>
</system.net>
</configuration>
Save your changes and close the file.
To start verbose logging, restart the Nintex Live Relay Service.
For instructions, see the related procedure below.
Retry Nintex Live registration: Click the SharePoint user name to display the context menu, select Nintex Mobile Apps, and then select Register with Nintex Live.
To review the log files, open the folder /BIN/NintexLive/LOGS in the SharePoint hive.
The default location for the Nintex Live Relay Service log files is as follows.
%ProgramFiles%\Common Files\Microsoft Shared\Web Server Extensions\15\BIN\NintexLive\Logs
To restart the Nintex Live Relay Service
On the Central Administration Home page, click System Settings and then click Manage services on this server under Servers.
Click Start for Nintex Live Relay Service.