Troubleshooting

AutoUpdate throws error 404 in case of Network LoadBalancer configuration (Attended deployment)

Solution:

Open the file:

C:\Program Files\Nintex Updater\Configuration\KryonUpdaterServiceConfiguration.Production

And change the configuration as following:

From-

"UpdateServerPaths": ["http://*SERVER1_FQDN*/AutoUpdate/Robot","http://*SERVER2_FQDN*/AutoUpdate/Robot"]

To -

"UpdateServerPaths": ["http://*LB_FQDN*/AutoUpdate/Robot"]

In case of Unattended installation while using non default ports for Nginx (default: 80, 443), you might receive an Unknown Error during Robots Manager Service work by the Watchdog Client component.

EXAMPLE:

To resolve this error, update the appSettings.conf file (location: C:\Program Files\Nintex Robot{installed version}\Config) with the "HttpServicesPort" key and set the same NGINX port value as you used during installation:

EXAMPLE:

<add key="HttpServicesPort" value="7979" />

Save the file, and login again to Unattended robot.

For reference, see Running the Client (Robot and Studio) Installation Packages.

If you encounter an error message of "missing dll of JABswitch.exe" in client installation, simply complete the installation and run Nintex's Java Manager to fix the issue. For example, missing "MSVCR100.dlll":

Java Manager is available at: https://public.kryon.io/#RPA-Versions/JAVA/

The installer might throw an “The system administrator has set policies to prevent this installation” error in case the corresponding register key is blocked.

Solution:

Set the value of the following register key to 0:

HKLM\Software\Policies\Microsoft\Windows\Installer

• Name: “DisableMSI”

• Value: 0 (DWORD)