Troubleshooting: User Not Allowed to Open Worklist

The serial number identifying the Worklist Item uniquely identifies a Worklist item for each destination user. Users may only open their own Worklist Items or those allocated to their subordinates (Managed Users).  The following error might be seen:

User Not Allowed to Open Worklist Item

This error occurs when a user is attempting to open a worklist item sent to someone else. This may mean that the wrong serial number has been used. The serial number belongs to a different worklist item than the user wanted to open.  In the Training VPC this happens often when multiple Internet Explorer windows are open and a worklist is opened without ensuring all other windows have been closed - thus the worklist item is requested by a user other than the intended destination user.

This error might also be displayed when using the regular OpenWorklist if the worklist item has been delegated to another user via the out of office functionality.