Error with Forms Generation Client Event

The following error may be encountered when trying to open a worklist item that contains a Forms Generation Client Event:

Unable to retrieve K2 blackpearl data please check connection and that you have rights to the worklist item

This issue mostly occurs when using IIS6 and Web Deployment Projects 2005 on a Windows Server 2003 machine.

Example of the Error

Fig. 1. Example of error

Resolution

If you encounter this error, perform the following steps to resolve the error:

1. Open IIS
2. Open the web site where the K2 Workspace resides
3. Right-click the project and select Properties
4. In the Authentication and access control section, click Edit
5. On the Authentication Methods screen, check that the Enable anonymous access is disabled. If it is not disabled, disable it by unselecting the option
6. Click OK and try to open the worklist item

Fig. 2. IIS