K2 BLACKPEARL PRODUCT DOCUMENTATION: USER GUIDE
Administration - Working Hours

K2 Process Portals - Working Hours

The Working Hours node allows a manager to configure work-time zones and zone users. A zone is a time template defined in 1/2 hour intervals that may be configured to be used by the K2 Server to allocate worklist items and to calculate escalations.  Working Hours defines normal working hours and days, e.g the Work Week. 

Zones

The Zones node within Working Hours presents configured working zones. To add a new Zone click on Actions and select Add.

To edit or remove a Zone click on the zone name and select Edit or Remove from the drop-down.

The Zone configuration screen allows a manager to create working hour templates, which can include special and exception days. The following image shows the basic configuration options:

Exception and Special Days

To add a Special Day or an Exception Day click on Actions and select the required type of exception from the drop-down. Special Days define extra working hours such as overtime where as Exception Days define excluded working days such as holidays. 

By selecting Add Exception Day from the drop-down Actions, the Create Exception Dates dialog screen will open

Option What it is
Date Specifies the date on which employees will not be available
Description Defines the purpose of the Exception Date
By selecting Add Special Day from the drop-down Actions, the Create Special Dates dialog screen will open
Option What it is
Date Specifies the date on which employees will not be available
Start Time Defines the Start Time for the specified Date
End Time Defines the End Time for the specified Date
Description Defines the purpose of the Special Date

The following logic applies to Special dates:

  • The Start Time and End Time for a specific date may not be equal to each other
  • The Start Time may not be later than the End Time of a specific date
  • Duplicate dates can be captured if the time slots are not contradictive
To add a non-working time duration within a normal working day, make the full day an Exception Day and then add Special Date Hours for the periods that will be worked within that day

 

 


K2 blackpearl Help 4.6.11 (4.12060.1731.0)