Incoming E-mail Configuration
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Incoming e-mails to the SmartActions mailbox are defined as those sent by a user to action a task or get help. |
The Incoming E-mail Configuration panel is enabled by default but configured as an optional component if the SmartActions feature is not required. For SmartActions to function the main consideration is the availability of a dedicated e-mail account and for the mailbox to be accessible by the K2 Server. To complete this step in the installation the following items are required.
- Mail Server: Microsoft Exchange Server or SMTP Server
- Unique E-mail Account: The account details of a separate account to be used instead of the K2 Service Account
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The account specified should fulfill the following requirements
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| Incoming E-mail Configuration | |
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Enable SmartActions For Exchange |
Enabled by default. K2 SmartActions requires a dedicated e-mail address for incoming messages. This panel will identify the respective exchange server, e-mail address and mail box details. |
| Use K2 Service Account | Utilizing this option will extract the K2 Service Account details from Active Directory including the e-mail address. Note: if no mail box has been setup and configured for the K2 Service Account one must be created. |
| Use specified account | The specified account is a separate account that the K2 Server will use to access the mail box and process incoming e-mails. |
| User name password | The user name and password for the specified account, which ideally is the K2 Server Service account. |
| E-mail Address | The e-mail address configured specifically for the K2 Server to use SmartActions. |
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If the mailbox configured for SmartActions becomes full, SmartActions will fail and report an error stating that the mailbox is full. It is therefore important to regularly log into the mailbox as the configured account using OWA (Outlook Web App - previously called Outlook Web Access) and delete or archive SmartAction emails. |
