The error code table lists errors grouped by code. You'll find these codes in the error message that the app throws. For general troubleshooting, you might also want to look at the FAQ.
| Error code | Description |
|---|---|
|
Authentication and authorization issues. Users might get these error messages during log in, or while trying to access resources for which they may not have permission. |
|
| Metadata issues. Not the data itself, but issues that come from data that describes the DocGen Package. Possible issues could include problems with fields used to order or filter data, issues with advanced optional settings, or tags that resolve in unexpected ways. | |
| Resource issues. An issue with any resource in the DocGen Package other than templates (templates use a different code). Resources might include things like Salesforce reports, Apex classes, Visualforce pages, or images. | |
|
Third-party issues. These are errors our app receives from that a third-party apps or sometimes Salesforce. |
|
|
Limits issues. Errors that involve exceeding a limit in the app or a third-party, such as Salesforce. |
Need more support?
These are your support options.
Visit the Nintex Drawloop DocGen® for Salesforce Forum
Visit the Nintex Drawloop DocGen® for Salesforce Forum to ask questions, search for content generated by users and technical experts, or connect with other users.
Open a support case
Open a support case to request service from our support team: https://www.nintex.com/resources/nintex-customer-support/.
Contact our global support team
Contact our global support team by email at DDPsupport@nintex.com or call a support team in your region using one of the phone numbers below:
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Americas: +1 (425) 533-2827
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EMEA: +44 203 695 5056
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APAC: +6 138 820 5139
Press 2 for support and then 4 for Nintex.
Grant Login Access
Through Salesforce AppExchange technology, Salesforce provides ISV Partners that offer managed packages the ability to log in to a Subscriber's (a customer that has the managed package installed in their org) Organization if the Subscriber has granted login access. The Subscriber can grant login access for different time periods (e.g. 1 day, 1 week) and can remove access at any time. This Subscriber access allows Nintex to support DocGen for Salesforce customers through any issues they may raise. Nintex requires that any users with permission to access a Subscriber's org have two-factor authentication for their Nintex Salesforce login.
How to grant subscriber access to Nintex support
- From DocGen Admin, click Grant Login Access.
- On the Grant Account Login Access screen, select an Access Duration for Nintex Support.
For more information, watch Granting Nintex DocGen Subscriber Access.