Process timeframes
Record the time required to complete each activity in the process to identify any potential delays and improvements.
Users can add active time The time spent to complete an activity/step in a process. and wait time The total elapsed time between steps or the total time a process step actually takes to complete i.e. the total time from the current step starting to when the next step starts. for the assigned activity. Process Editors A user who can edit a process, including Promasters, Business Analysts, Process Experts, Process Owners and Process Editors assigned at a process group level. can add variance details impacting the overall process timeframe and help to record the correct timeframes.
Promaster A Nintex Promapp system administrator who administers a Nintex Promapp site and has rights to view and edit all areas of a Nintex Promapp site. privilege is required.
This setting is enabled by default. If toggled off, enable the Admin > Configure > Process Timeframes > Enable Process Timeframes (Default: On) setting. For more information, see Process Timeframe configuration.
Timeframe tags are used to record the type of timeframe you want to capture for your process activities. For example: You can add a KPI tag which is used to measure process efficiency.
- Go to Admin > Tags > Timeframe and add the required timeframe tags.
- Click Add Timeframe Tag.
- Type a name and description. For example: Name: KPI, Description: Key Performance Indicator used to measure process efficiency.
- Click .
To view the process(es) where the timeframe tags are used, click to the right of Associated Processes.
For more information, see Timeframe tags.
How are timeframes calculated?
This section describes how the timeframe details are calculated and displayed.
- Specify a time unit after a time value 'X', such as Xw, Xd, Xh, Xm, Xs or Xms to represent weeks (w), days (d), hours (h), minutes (m), seconds (s) or milliseconds (ms) respectively.
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The timeframe values adapt to the next nearest hour value. For example, if you put in 60m that value automatically updates to 1h, or if you put in 61m that converts to 1h1m. This also effects the .5 value for hours. So 30m is rendered as .5h.
Note: The suffix is case insensitive. Measures entered without a suffix default to hours.
How are Hours-to-days and Days-to-weeks conversions calculated?Hours-to-days and Days-to-week conversions are calculated using the following Admin > Configure > Process Timeframes configuration settings:
- Working days per week
- Working hours per day
For example: If the setting is 4 working hours per day, and you enter 4h for a process step, it will be converted to 1d.
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Total time is calculated as the sum of all included steps.
How do parallel activities / parallel processes contribute to the total time of the process?The parallel step with the greatest time is used in the calculation to represent all steps in the parallel set.
How do linked processes / decisions contribute to the total time of the process?If the linked process or decision is marked as included, the auto-populated time for this step is included in the total time for the process.
Add process timeframes
Follow these steps to add and track process timeframes.
- Navigate to the process where you want to add timeframe details.
How do I navigate to a process?
Complete one of the following actions:
- Use the Search box at the top-right of the main navigation bar.
- On the Home Page:
- Use the Search box.
- Click Recently viewed or My favourites.
- Click Processes > All Processes.
- Click Processes > Recently viewed.
- Click Edit > Timeframes.
- From the Type drop-down list, select the required value. The timeframe types can be configured by the administrator from Admin > Tags > Timeframe. For more information, see Timeframe tags.
- Select the Incl. check box to add the recorded time for the activity to the total process time.
- Type the Active Time.
- Type the Wait Time.
- Click Add Variance to add variance details.
- Type the reason.
- Select + or - variance scenario from the drop-down list.
- Type the total variance hours.
- Click Save. To delete a variance entry, hover on the row and click .
View process timeframes
You can view process timeframes using any of the following options after navigating to a process:
How do I navigate to a process?Complete one of the following actions:
- Use the Search box at the top-right of the main navigation bar.
- On the Home Page:
- Use the Search box.
- Click Recently viewed or My favourites.
- Click Processes > All Processes.
- Click Processes > Recently viewed.
- Click Map. The activity boxes displays the default timeframe setting as configured in Admin > Configure > Process Timeframes > Show which timeframe by default.
- Use the timeframe toggle clock option on the process map to toggle between Active time, Wait time or select None if you do not want to show timeframe information in the map view.
- Scroll down to the process summary tabs.
- Click the Cycle Cost tab to view timeframe and variance information for the process.
- Click the Change Log tab to display a history of the total time for each published version of the process.
- Click Procedure.
- The Procedure section displays the timeframe information for each activity to the right of the description.
- Scroll down to the Timeframes section to view detailed timeframe and variance information.
Print process timeframes
You can print a PDF with the process timeframe information.
- Navigate to the process and on the top right of the process toolbar, click .
- In the Print Options dialog box, select the Timeframes check box and select/update the required options.
- Click Print. The PDF file will be printed with the timeframe details included.
Report process timeframes
Promaster A Nintex Promapp system administrator who administers a Nintex Promapp site and has rights to view and edit all areas of a Nintex Promapp site. privilege is required.
- Go to Admin > Reports > Useful Process Reports > Process Change Log report to display the timeframe information history for each published version of a process.
Process timeframes FAQs
Only users with Promaster privilege can configure process timeframes from the Admin > Configure > Process Timeframes section.
The time spent to complete an activity/step in a process.
The total elapsed time between steps or the total time a process step actually takes to complete i.e. the total time from the current step starting to when the next step starts.
Any user who can view the process can access timeframe information from the process via
- Map > Total time tab
- Procedure > Timeframe section
Only Process Editors A user who can edit a process, including Promasters, Business Analysts, Process Experts, Process Owners and Process Editors assigned at a process group level. can access timeframe information from the process via:
- Map > Total time tab
- Procedure > Timeframe section
If the Admin > Configure > Process Timeframes > Timeframes view mode setting is Visible to Process Editors Only, you will not be able to see timeframe information unless you have edit rights for that process. Contact your Promaster ( On the top-right of your Nintex Process Manager site, click Help > Contact Promaster) if you require access.
Textmode processes are used only for capturing policies and do not display timeframe information.
If you have included a step in the total time calculation for the process but have not entered an active or wait time the step will show an asterisk.
When the process map view is configured for Active Time, Wait Time, or None, the timeframe tab in the process view displays as Total Time. When the process map view is configured for tags (such as 'Lean') or Systems the timeframe tab in the process view displays as Targets.
Hours-to-days and Days-to-week conversions are calculated using the following Admin > Configure > Process Timeframes configuration settings:
- Working days per week
- Working hours per day
For example: If the setting is 4 working hours per day, and you enter 4h for a process step, it will be converted to 1d.
The parallel step with the greatest time is used in the calculation to represent all steps in the parallel set.
If the linked process or decision is marked as included, the auto-populated time for this step is included in the total time for the process.