Update CRM Entity Item step

Use the Update CRM Entity Item step to update a CRM entity. Before adding the Update CRM Entity Item step to a workflow, you first need to create a reference to the item that you want to update or delete. Use the Create CRM Entity Item step or the Get CRM Entity Item Reference step to create a reference. For example, a Client entity item is updated after their contact information change is verified.

Configure your CRM server during setup. Once setup is complete, most entity types from the CRM server can be used with K2. For more information, see Integration with your CRM Server.

Drag the Update CRM Entity Item step from the CRM category, Favorites bar, or the Recent category onto the canvas.

Example of an Update CRM Entity Item step in a workflow
  1. From the Toolbox click the CRM category, and then drag the Update CRM Entity Item step onto the canvas.
    2. Before adding the Update CRM Entity Item step to a workflow, you first need to create a reference to the item that you want to update or delete. Use the Create CRM Entity Item step or the Get CRM Entity Item Reference step to create a reference.
  2. Select the added step and click the expand / collapse toggle to expand the Configuration Panel. You can also double click the step to expand the panel.
  3. Select the Update CRM Entity Item tab. Use this tab to configure the entity properties.

    4. The following table explains the available options:

    Option Explanation How to Use
    CRM Entity - Pick Entity Item

    Use this to select a CRM entity reference created in the Create CRM Entity Item or Get CRM Entity Item Reference step.

    Click the menu and select a reference.

    Click edit to make changes to the field.
    Properties

    Use this to add properties and detail for the entity item. Type values or create dynamic values by dragging Functions, Fields, SmartObjects and Workflow-related items from the Context Browser into the fields.

    Click the property field to add a value by typing or dragging it.

    Click Add to add the property field.

    To delete a property, select it and click the trash can.
  4. Select the Get CRM Entity Item Reference step and create a reference to the CRM entity.
  5. Select the Update CRM Entity Item step. From the Pick Entity Item menu, select referenced entity created in the Get CRM Entity Item Reference step.
  6. In the added property field, type a value, use inline functions, or dynamic fields, by clicking Add to expand the Context Browser. Within the Context Browser, select inline functions and fields from the Functions, Fields, SmartObjects and Workflow categories. Click and drag the function into the property field.
  7. To add additional properties, click Add.
  8. To delete properties, select them and click the Trash bin.
  9. With the step selected, select the Properties tab.

    10. The following table explains the options available on this tab:

    Option Explanation How to Use
    Title / Name By default, each step on the canvas has a step title. You can change this title to suit your workflow logic and show it on the canvas by checking the Show Label box. Enter a value into the Title/Name field.
    Reset link Use the link to reset any changes to the title. Click the Reset link to reset the Title/Name field to default value.
    Show Label Allows you to see the step label on the canvas. The label shows the value of the title. Check the check box to display step label on the canvas.
    Description Allows you to add a detailed description for the step. Enter a value into the Create New field.
    Notes Allows you to add additional notes for the step. Enter a value into the Notes field.
  10. Click the Errors tab.

    11. Different types of exceptions can occur on a step, such as:

    Type Description
    Known exceptions Any SmartWizard or standard wizard that has Boolean options for handling known exceptions have these options displayed as check boxes in the Known exceptions section of the Exceptions tab.
    Unhandled exceptions Any unknown runtime exceptions.

    The tab contains the following known exception:

    Exception Explanation How to Use
    Continue on error On step execution and an error occurs, continue to the next step in the workflow. Check the check box to continue the workflow.

    The tab contains the following unhandled exception:

    Exception Explanation How to Use
    Log Exception Logs the exception to the error log. Check the box to log the exception.

  11. Your changes are automatically saved.

When working with the Update CRM Entity Item step keep in mind the following considerations:

  • Before adding the Update CRM Entity Item step to a workflow, you first need to create a reference to the item that you want to update or delete. Use the Create CRM Entity Item step or the Get CRM Entity Item Reference step to create a reference.
  • Ensure the CRM service type is registered in your environment