Troubleshooting custom steps

This topic describes some common issues and troubleshooting steps when working with Custom Steps.

Design-time troubleshooting

Design time error when selecting a connection for your custom step

Issue:
When you configure the custom step in your workflow and select a connection in the list, you may see this error message:
Either a SmartObject was not found or multiple, matching SmartObjects were found

This error means that the system cannot find a unique SmartObject, with the specific method specified when creating the custom step, generated from the specified service object and service method.

Resolution:
To help you solve this, run the Get SmartObject Name and the List Matches methods of the Configuration SmartObject found in the System > Management > Workflows > Custom Step > SmartObjects category. What the methods return gives more details about why these validation messages are appearing. Note that these methods are not available on the custom step management form.

Open the custom step management form and click the Update tab. Make sure you used the correct system name for the service object and service object method.